merging in material that will be folded in

SourceMaterial/growth/marketing/community.md

@@ -0,0 +1,95 @@
+---
+title: Community
+sidebar: Handbook
+showTitle: true
+---
+
+See [./](Marketing) for community goals.
+
+## Replying to the community
+
+- Be kind, concise and direct
+- Do not promise delivery dates
+- Ask people to create GitHub issues for bugs and feature requests
+- Provide a links to relevant GitHub issues and/or pull requests
+
+## Discussions
+
+Questions to consider about the platforms we use:
+
+- Does it align with our mission and values, e.g. open source and its implications
+- Does it exclude people
+- How does it compare in terms of accessibility
+- How does it compare in terms of ease of use
+
+### Chat/Forum
+
+We use Slack for our [community chat](https://posthog.com/slack) and share new content in *#editorial* before other non-Slack channels.
+
+### GitHub
+
+Community discussions can take place in GitHub issues and pull requests.
+
+The engineering team can people in rather than having to following everything.
+
+### Social
+
+Speak to James for access.
+
+**Channels:**
+
+- [Twitter](https://twitter.com/posthoghq)
+- [LinkedIn](https://www.linkedin.com/company/posthog/)
+- [YouTube comments](https://www.youtube.com/channel/UCn4mJ4kK5KVSvozJre645LA)
+
+**Content sources:**
+
+- Original content from our blog, YouTube, GitHub and other channels
+- Reply to discussions on our content
+- Engage with wider community topics TBD
+
+**Communities:**
+
+Discuss sharing specific content with relevant communities:
+
+- Startup School
+- Hacker News
+- Indie Hackers
+- Reddit:
+  - [/r/analytics](https://www.reddit.com/r/analytics/)
+  - [/r/businessintelligence](https://www.reddit.com/r/businessintelligence/)
+  - [/r/opensource](https://www.reddit.com/r/opensource/)
+  - [/r/programing](https://www.reddit.com/r/programing/)
+  - [/r/python](https://www.reddit.com/r/python/)
+  - [/r/django](https://www.reddit.com/r/django/)
+  - [/r/startups](https://www.reddit.com/r/startups/)
+  - [/r/entrepreneur](https://www.reddit.com/r/entrepreneur/)
+  - [/r/business](https://www.reddit.com/r/business/)
+  - [/r/marketing](https://www.reddit.com/r/marketing/)
+  - [/r/dataisbeautiful](https://www.reddit.com/r/dataisbeautiful/)
+
+### Events
+
+Speak to James for access.
+
+We use Eventbrite to organize events.
+
+### Contributors
+
+We created a [contributors platform](https://posthog.com/contributors) to recognize the community's work.
+
+Merch is automatically awarded to people who contribute to any PostHog repos.
+
+Notable PRs can be manually tagged with `extra merch` to reward large contributions.
+
+### Merch
+
+Speak to James, Yakko or Paolo for access.
+
+We use Shopify for our [merch store](https://merch.posthog.com).
+
+Note: a large portion of the vouchers will cover shipping.
+
+### Orbit
+
+We use [Orbit](https://app.orbit.love) for community analytics.