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---
title: Charles Cook's README
sidebar: Handbook
showTitle: true
---
This guide might be helpful in working with me.
## Bio
Born and raised in the United Arab Emirates, I'm half British, half Lebanese, and lived in a variety of places growing up across the Middle East, Africa and Europe. Now based in London, I live with my wife Steph and son Remy, who was serendipitously born right at the beginning of lockdown here in the UK.
I take care of all things business ops-related at Posthog, across finance, people, legal and basically anything else that doesn't involve actually building the product! Posthog is now my 3rd startup - I was previously COO at [Vitl](https://vitl.com), (personalised nutrition), and before that I was Director of Product at [ROLI](https://roli.com) (electronic music products).
I'm a big fan of terrible jokes, beautifully crafted sandwiches and looking at [designer houses](https://www.themodernhouse.com/) I will never live in. I like to occasionally torment my son with my piano playing and spend more time than is probably reasonable making lists of things, à la [High Fidelity](https://en.wikipedia.org/wiki/High_Fidelity_(film)).
## Areas of responsibility
- Making sure all our business operations run smoothly
- All of our finance stuff (accounting, tax etc.)
- Any legal matters, including compliance and privacy
- Sales operations, ie. making sure we follow up with customers, generating quotes
- Customer support oversight
- I contribute a lot to our people and culture initiatives
- Investor relations and fundraising ops, supporting Tim and James
- I do regular 1-1s with most of the team to chat about non-work stuff
## Quirks
- I'm hyper responsive across any channel (email/Slack/whatever) - don't worry about interrupting me if you have a question! Always happy to take a quick call too if you prefer.
- I definitely err on the side of speed at the expense of polish. Sometimes this means I don't take enough time to bring other people on board when I should.
- I tend towards being generous with spending money, _especially_ if it means getting something done faster.
- I make a lot of jokes at my own expense. I encourage you to as well.
- You don't have to 'earn' my trust - I like to assume high trust with people I work with from the start and go from there.
- I don't respond to work emails at evenings or weekends. I do have Slack on my phone if something really urgent comes up though. Please don't abuse this.
## What I value
- [Brutal honesty, delivered kindly](https://feld.com/archives/2014/08/brutal-honesty-delivered-kindly.html).
- Kindness generally, in fact.
- Not taking yourself too seriously and keeping a sense of perspective.
- Speed - I can get frustrated if people don't move as quickly as I like to.
- People who understand privilege and how it affects power dynamics.
- Taking on something that is outside your comfort zone if no one else is available.
## How I can help you
- I can help you figure out where X account is, what our Y number is or where we keep Z thingy.
- I can help you unblock any legal or financial issues. Anything admin-related really.
- I can be a listening ear any time you need, for work or non-work stuff.
- I can provide you with general career advice, especially if you are interested in people management.
## How you can help me
- Tell me what we could be doing better from a company-building perspective. I'm particularly interested in unusual ideas.
- Let me know when I need to slow down and do something to a higher standard.
- I try to make sure our ops systems for things like expenses have an absolutely minimal impact on your time. Please don't make me chase you for boring admin stuff like that.
- If you need something from me, let me know when you need it by. Otherwise I'll probably do it immediately.

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---
title: Tim Glaser's README
sidebar: Handbook
showTitle: true
---
This guide might be helpful in working with me.
## Bio
I've been coding since I've been 11, which isn't as long ago as I'd like it to be. Someone first paid me to write code when I was 13 (though I'm sure they regretted it) and someone else gainfully employed me when I was 16.
Originally from the Netherlands, though I quickly moved to London (I do not generally enjoy nice weather) where I joined Arachnys and shortly met James Hawkins. I went from being a software engineer, to product manager, to "leading" an R&D team, which consisted of just me.
After four years I thought it was time to go do something else and had lined up a new job. Roughly 37 seconds after it was announced James wanted to "grab a beer." While plying me with alcohol, he convinced me to give up this fancy new job and instead start a startup with him.
In my 'spare' time, I fall down snowy mountains, wrestle in the mud over an egg-shaped ball and watch a lot of Bondi beach in order to perfect my Australian accent.
## Areas of responsibility
- Build the engineering team
- Make sure we move fast
- Make sure the engineering team has all the context it needs
- Make sure the engineering team is happy
- Make sure we're building in the right direction
- Sounding board to James Hawkins (CEO)
## Quirks
- I come out with opinions quickly and strongly. They are actually weakly held so please push back when you disagree, I'll take it well.
- I will likely talk way too much. Please just interject/talk over me.
- A lot of what I say sounds like a definitive statement ("this is what we're going to do") when I actually mean "here's something we could do".
- I'm easily distracted in meetings and can come across as disinterested. It's something I'm working on but if you notice I'm drifting off please mention it.
- Weekends are holy to me and I'll almost never work on a weekend (and don't expect anyone else to!). I also don't like to have meetings after ~8pm my time, or before 10-11am.
- Please don't message me "hey" and then spend 3 minutes typing your question. Adding those two together is fine.
- I like my meetings clustered together.
- I can be too frugal with company money.
## What I value
- Ownership. Please don't wait for me to give the go-ahead. Bias over action.
- People who get things done without me having to chase. I love it if we mention something should get done and there's a PR for it the next day.
- Speed. It's much easier to get things right if you take more shots at goal. Let's just get something up and iterate on it.
- Receiving feedback. Please give me a ton of feedback, I still have a huge amount to go and will only improve if I get feedback.
- When I give feedback, I'd appreciate if you consider it first before defending yourself. I may have gotten it wrong and feel free to push back, but I don't like it when people start defending themselves straight away.
- I'm not a big fan of meetings. Please write your thoughts up in a GitHub issue/PR first. We can always have a meeting after that which will likely be more productive.
- I like short, to the point writing. Use short words, bullet points and screenshots.
- Directness. If you don't like something please just say so.
## How I can help you
- I can help you figure out how to build something in 1/2 the time you think it should take
- I can help you figure out what you should be working on
- I can help you figure out what to do in your career
- I can help be a rubber duck
- I can help bounce ideas around
## How you can help me
- Come to 1:1s with an agenda and clear things I can help with
- Give me feedback
- Bring up problems, don't hide them. As a startup we'll always have a million problems, it's our job to surface those and fix the important ones.
## Nomading
I currently don't have a fixed address, and tend to move places every 2-3 months. If I remember to update it, [you can see where I am and where I'm going here](https://nomadlist.com/@timgl). I'd love to meet up with anyone if it's within a reasonable distance (and sometimes even if it's not). Would love for you to reach out and organise something.