mrcharles
4bc56c83d3
- Real dispute-resolution/governing-law/venue section replaces the
unenforceable 'auto resolved in our favor' clause; jury waiver
rewritten with carve-outs
- New sections: definitions, liability cap, confidentiality, IP,
force majeure, assignment, notices, termination/renewal, e-sign
- SLA/SLO semantics fixed (SLA=contractual min, SLO=non-binding
target); payment currency/invoicing terms added
- Introduction now mustache-templated ({{PARTY2}} bug fixed)
- SUMMARY.md structure fixed (case mismatch, empty heading, dupes)
- RenderBook.sh build-only; new RenderSite.sh renders Grav pages
(site/) incl. DocuSeal e-sign page via APISIX
Ticket: https://projects.knownelement.com/issues/924
15 lines
1.6 KiB
Markdown
15 lines
1.6 KiB
Markdown
## Definitions
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For purposes of this contract:
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- **"{{PARTY1}}"** ("**Party 1**", "**Provider**") means Known Element Enterprises LLC, the management company of Turnkey Network Systems LLC.
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- **"{{PARTY2}}"** ("**Party 2**", "**Recipient**") means the TSYS Group component entity identified in the Parties section of this contract.
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- **"TSYS Group"** means Turnkey Network Systems LLC and all component/series LLCs under it.
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- **"Services"** means the applications, systems, and services listed in the sections titled "Services Offered by {{PARTY1}}", as amended from time to time by mutual written agreement.
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- **"Group-wide Service"** means a Service offered to all TSYS Group components (the "All TSYS Group" catalogs).
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- **"LOB Bespoke Service"** means a Service offered only to a specific line of business ("**LOB**") of Party 2 (the "LOB Bespoke" catalogs).
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- **"SLA"** (Service Level Agreement) means the minimum availability commitment stated in the SLA/SLO section.
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- **"SLO"** (Service Level Objective) means the internal availability target stated in the SLA/SLO section, which is aspirational and non-binding.
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- **"Monthly Uptime"** means, for a given calendar month, the percentage of minutes in which the Service was reachable and responding, measured by {{PARTY1}}'s monitoring platform, excluding scheduled maintenance windows noticed at least 48 hours in advance.
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- **"Confidential Information"** means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including business, financial, and technical information.
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