.

src/TXSOS-Registered-ForProfit/TurnkeyNetworkSystemsLLC/TurnkeyNetworkSystemsLLC-OperatingAgreement.md

@@ -407,68 +407,20 @@ The Company hereby designates the following series as exclusive internal shared
 
    a. Fails to meet established performance standards for two consecutive quarters as documented by the Technology Oversight Committee;
    
-   b. Experiences a catastrophic service disruption lasting more than 48 hours;
+   b. Experiences a catastrophic service disruption lasting more than:
+      
+      i. 48 hours for non-critical services;
+      
+      ii. 24 hours for important services; or
+      
+      iii. 4 hours for mission-critical services as designated in the applicable SLA;
    
    c. Commits a material breach of its SLA obligations that remains uncured for 30 days after written notice; or
    
    d. Receives substantiated service quality complaints from more than 50% of its series customers within any six-month period.
 
-2. **Temporary External Provider Authorization**:
-
-   a. Upon a determination of failure, the affected series may petition the Technology Oversight Committee for a temporary waiver to use external providers.
-   
-   b. The petition must:
-   
-      i. Identify the specific services affected;
-      
-      ii. Document the performance failures;
-      
-      iii. Propose specific external providers;
-      
-      iv. Include a transition implementation plan; and
-      
-      v. Include a plan for transitioning back to the internal provider.
-      
-   c. The Technology Oversight Committee must respond to such petitions within 30 calendar days.
-   
-   d. If approved, waivers shall:
-   
-      i. Be granted for a specific scope of services;
-      
-      ii. Have a defined duration not to exceed 180 days;
-      
-      iii. Include monitoring requirements;
-      
-      iv. Require monthly status reporting; and
-      
-      v. Establish criteria for return to the internal provider.
-
-3. **Remediation Requirements**: During any waiver period, the failed internal service provider must:
-
-   a. Develop and implement a remediation plan approved by the Technology Oversight Committee within 15 days of waiver approval;
-   
-   b. Provide biweekly progress reports to the Technology Oversight Committee;
-   
-   c. Demonstrate compliance with performance standards for at least 60 consecutive days before the waiver expires;
-   
-   d. Submit to enhanced monitoring for 180 days following the expiration of any waiver; and
-   
-   e. Implement preventative measures to avoid recurrence of the failure conditions.
-
 #### 3.1.4 - Innovation Exception Process
 
-1. **Innovation Exception Criteria**: Series may request permission to utilize specialized external services not offered by internal providers when:
-
-   a. The service represents a significant competitive advantage that would materially enhance the requesting series’ business operations;
-   
-   b. The internal service provider has confirmed in writing that it cannot reasonably develop equivalent capabilities within 90 days;
-   
-   c. The requesting series has conducted and documented a thorough evaluation of alternatives;
-   
-   d. The external solution complies with all Company security and compliance requirements; and
-   
-   e. Implementation of the external solution will not compromise system integration or data security.
-
 2. **Exception Request Process**:
 
    a. Requests must be submitted in writing to the Technology Oversight Committee;
@@ -491,21 +443,9 @@ The Company hereby designates the following series as exclusive internal shared
       
       viii. Cost-benefit analysis comparing the external solution to internal alternatives.
       
-   c. The Technology Oversight Committee must respond within 45 days.
+   c. The Technology Oversight Committee must respond within 45 days for standard requests and within 15 days for requests designated as time-sensitive with appropriate justification.
    
-   d. The Technology Oversight Committee must provide written justification for any denial.
-
-3. **Exception Implementation**:
-
-   a. Approved exceptions shall be documented in the series’ electronic records;
-   
-   b. The Technology Oversight Committee shall conduct quarterly reviews of all approved exceptions;
-   
-   c. Exceptions shall expire after 12 months unless renewed through the same process;
-   
-   d. The Technology Oversight Committee shall maintain a catalog of all approved exceptions; and
-   
-   e. Internal service providers shall develop plans to incorporate frequently requested exceptions into their standard service offerings.
+   d. The Technology Oversight Committee must provide written justification for any denial..
 
 #### 3.1.5 - Service Division Operations