From 943d4390abcc1436a744f895bf69d1849cac4876 Mon Sep 17 00:00:00 2001 From: Charles N Wyble Date: Tue, 4 Mar 2025 13:42:29 -0600 Subject: [PATCH] . --- ...keyNetworkSystemsLLC-OperatingAgreement.md | 78 +++---------------- 1 file changed, 9 insertions(+), 69 deletions(-) diff --git a/src/TXSOS-Registered-ForProfit/TurnkeyNetworkSystemsLLC/TurnkeyNetworkSystemsLLC-OperatingAgreement.md b/src/TXSOS-Registered-ForProfit/TurnkeyNetworkSystemsLLC/TurnkeyNetworkSystemsLLC-OperatingAgreement.md index 5a76756..f83a44b 100644 --- a/src/TXSOS-Registered-ForProfit/TurnkeyNetworkSystemsLLC/TurnkeyNetworkSystemsLLC-OperatingAgreement.md +++ b/src/TXSOS-Registered-ForProfit/TurnkeyNetworkSystemsLLC/TurnkeyNetworkSystemsLLC-OperatingAgreement.md @@ -407,68 +407,20 @@ The Company hereby designates the following series as exclusive internal shared a. Fails to meet established performance standards for two consecutive quarters as documented by the Technology Oversight Committee; - b. Experiences a catastrophic service disruption lasting more than 48 hours; + b. Experiences a catastrophic service disruption lasting more than: + + i. 48 hours for non-critical services; + + ii. 24 hours for important services; or + + iii. 4 hours for mission-critical services as designated in the applicable SLA; c. Commits a material breach of its SLA obligations that remains uncured for 30 days after written notice; or d. Receives substantiated service quality complaints from more than 50% of its series customers within any six-month period. -2. **Temporary External Provider Authorization**: - - a. Upon a determination of failure, the affected series may petition the Technology Oversight Committee for a temporary waiver to use external providers. - - b. The petition must: - - i. Identify the specific services affected; - - ii. Document the performance failures; - - iii. Propose specific external providers; - - iv. Include a transition implementation plan; and - - v. Include a plan for transitioning back to the internal provider. - - c. The Technology Oversight Committee must respond to such petitions within 30 calendar days. - - d. If approved, waivers shall: - - i. Be granted for a specific scope of services; - - ii. Have a defined duration not to exceed 180 days; - - iii. Include monitoring requirements; - - iv. Require monthly status reporting; and - - v. Establish criteria for return to the internal provider. - -3. **Remediation Requirements**: During any waiver period, the failed internal service provider must: - - a. Develop and implement a remediation plan approved by the Technology Oversight Committee within 15 days of waiver approval; - - b. Provide biweekly progress reports to the Technology Oversight Committee; - - c. Demonstrate compliance with performance standards for at least 60 consecutive days before the waiver expires; - - d. Submit to enhanced monitoring for 180 days following the expiration of any waiver; and - - e. Implement preventative measures to avoid recurrence of the failure conditions. - #### 3.1.4 - Innovation Exception Process -1. **Innovation Exception Criteria**: Series may request permission to utilize specialized external services not offered by internal providers when: - - a. The service represents a significant competitive advantage that would materially enhance the requesting series’ business operations; - - b. The internal service provider has confirmed in writing that it cannot reasonably develop equivalent capabilities within 90 days; - - c. The requesting series has conducted and documented a thorough evaluation of alternatives; - - d. The external solution complies with all Company security and compliance requirements; and - - e. Implementation of the external solution will not compromise system integration or data security. - 2. **Exception Request Process**: a. Requests must be submitted in writing to the Technology Oversight Committee; @@ -491,21 +443,9 @@ The Company hereby designates the following series as exclusive internal shared viii. Cost-benefit analysis comparing the external solution to internal alternatives. - c. The Technology Oversight Committee must respond within 45 days. + c. The Technology Oversight Committee must respond within 45 days for standard requests and within 15 days for requests designated as time-sensitive with appropriate justification. - d. The Technology Oversight Committee must provide written justification for any denial. - -3. **Exception Implementation**: - - a. Approved exceptions shall be documented in the series’ electronic records; - - b. The Technology Oversight Committee shall conduct quarterly reviews of all approved exceptions; - - c. Exceptions shall expire after 12 months unless renewed through the same process; - - d. The Technology Oversight Committee shall maintain a catalog of all approved exceptions; and - - e. Internal service providers shall develop plans to incorporate frequently requested exceptions into their standard service offerings. + d. The Technology Oversight Committee must provide written justification for any denial.. #### 3.1.5 - Service Division Operations