football/docs/INCIDENT-RESPONSE.md

# Football Secure Access System - Incident Response Procedures

## Document Information

- **System Name**: Football Secure Access System
- **Classification**: Controlled Unclassified Information (CUI)
- **Version**: 1.0
- **Effective Date**: 2024-01-13
- **Review Date**: 2025-01-13
- **Owner**: Security Team

---

## Table of Contents

1. [Introduction](#1-introduction)
2. [Incident Classification](#2-incident-classification)
3. [Incident Detection](#3-incident-detection)
4. [Incident Response Process](#4-incident-response-process)
5. [Specific Incident Procedures](#5-specific-incident-procedures)
6. [Post-Incident Activities](#6-post-incident-activities)
7. [Communication Procedures](#7-communication-procedures)
8. [Documentation Requirements](#8-documentation-requirements)
9. [Training and Drills](#9-training-and-drills)

---

## 1. Introduction

### 1.1 Purpose

This document establishes procedures for detecting, responding to, and recovering from security incidents affecting the Football Secure Access System.

### 1.2 Objectives

- Minimize impact of security incidents
- Preserve evidence for investigation
- Restore system operations quickly
- Prevent recurrence of incidents
- Protect CUI from compromise

### 1.3 Scope

These procedures apply to:
- All Football Secure Access Systems deployed to Tier0 infrastructure
- All personnel responding to incidents
- All incidents affecting system security, availability, or data

### 1.4 Incident Response Team (IRT)

**Primary IRT Members:**
- Incident Response Coordinator: irt-coordinator@knel.org
- Security Analyst: security@knel.org
- System Administrator: admin@knel.org
- Compliance Officer: compliance@knel.org

**Supporting Personnel:**
- Legal Counsel (as needed)
- Public Relations (as needed)
- Management (as needed)

---

## 2. Incident Classification

### 2.1 Category I - Emergency

**Definition**: Active compromise or attack in progress

**Examples**:
- Active intrusion or malware execution
- Data exfiltration in progress
- Ransomware attack
- Denial of service affecting critical operations
- Physical security breach

**Response Time**: Immediate (within 15 minutes)

**Notification**: Immediately notify IRT Coordinator and Management

### 2.2 Category II - Urgent

**Definition**: Suspected compromise or serious security event

**Examples**:
- Suspicious login activity
- Security control failure
- Unexplained system behavior
- Loss of CUI suspected
- System compromise indicators

**Response Time**: Within 1 hour

**Notification**: Immediately notify IRT Coordinator

### 2.3 Category III - Routine

**Definition**: Security event requiring investigation

**Examples**:
- Policy violation
- Failed access attempts
- Minor security event
- Required compliance reporting
- Software vulnerability identified

**Response Time**: Within 24 hours

**Notification**: Report to IRT

---

## 3. Incident Detection

### 3.1 Detection Sources

**Automated Detection:**
- File Integrity Monitoring (AIDE) alerts
- Audit rule violations
- Firewall log anomalies
- System log errors
- Failed login attempts
- Intrusion Detection System (IDS) alerts

**Manual Detection:**
- User reports
- System administrator observations
- Security review findings
- Vulnerability scan results
- Compliance audit results

### 3.2 Detection Indicators

**Compromise Indicators:**
- Unexplained system behavior
- New or unexpected processes
- Network connections to unknown IPs
- Unauthorized file modifications
- Disabled security controls
- Unusual login activity

**Anomaly Indicators:**
- Performance degradation
- Unexpected system reboots
- Missing or corrupted files
- Failed backups
- Unusual error messages

**Security Control Failures:**
- Auditd not running
- Firewall rules changed
- AIDE check failures
- AppArmor profiles disabled
- WireGuard tunnel down

### 3.3 Initial Assessment

Upon detection of potential incident:

1. **Confirm Incident**: Verify that incident is real, not false positive
2. **Classify Incident**: Determine incident category (I, II, or III)
3. **Assess Impact**: Estimate potential impact on CUI and operations
4. **Determine Scope**: Identify affected systems and data
5. **Initiate Response**: Activate incident response procedures

---

## 4. Incident Response Process

### 4.1 Phase 1: Preparation

**Pre-Incident Preparation:**
- Incident response procedures documented and reviewed
- Incident response team trained
- Response tools and resources available
- Communication channels established
- Backups verified and accessible
- Contact information current

### 4.2 Phase 2: Detection and Analysis

**Steps:**

1. **Verify Incident**
   - Confirm incident is real
   - Rule out false positives
   - Gather initial evidence
   - Document findings

2. **Triage Incident**
   - Classify incident (Category I, II, III)
   - Assess severity
   - Estimate impact
   - Determine scope

3. **Analyze Incident**
   - Identify root cause
   - Determine attack vector
   - Assess data impact
   - Identify affected systems

4. **Document Initial Assessment**
   - Incident description
   - Category and severity
   - Initial impact assessment
   - Potential data exposure

### 4.3 Phase 3: Containment

**Goals**: Stop incident from spreading, limit damage

**Containment Strategies:**

**System Containment:**
- Isolate affected system from network
- Disconnect from WireGuard tunnel
- Suspend non-critical services
- Disable affected accounts

**Network Containment:**
- Block attacker IPs at firewall
- Filter suspicious traffic
- Disconnect from VPN
- Implement temporary restrictions

**Data Containment:**
- Disable access to affected data
- Back up potentially compromised data
- Preserve evidence
- Prevent further data exfiltration

**Containment Decision Factors:**
- System criticality
- Data sensitivity
- Business impact
- Evidence preservation needs

### 4.4 Phase 4: Eradication

**Goals**: Remove threat, restore clean system

**Steps:**

1. **Identify Threat**
   - Determine malware type (if applicable)
   - Identify attacker tools
   - Understand attack methodology
   - Locate all malicious artifacts

2. **Remove Threat**
   - Remove malware
   - Delete attacker tools
   - Remove unauthorized accounts
   - Remove backdoors
   - Clean malicious configuration changes

3. **Patching**
   - Identify vulnerabilities exploited
   - Apply security patches
   - Update software
   - Re-configure security controls

4. **Verification**
   - Verify threat removed
   - Confirm system clean
   - Validate security controls
   - Test system functionality

### 4.5 Phase 5: Recovery

**Goals**: Restore normal operations, maintain security

**Steps:**

1. **Restore from Backup**
   - Identify clean backup
   - Verify backup integrity
   - Restore system from backup
   - Confirm system functional

2. **Apply Security Patches**
   - Apply all pending security updates
   - Re-configure security controls
   - Verify firewall rules
   - Confirm audit logging

3. **Verify System Integrity**
   - Run AIDE to verify files
   - Check for unauthorized modifications
   - Validate system configuration
   - Test critical functions

4. **Restore Operations**
   - Reconnect to network (WireGuard)
   - Enable user access
   - Verify applications working
   - Monitor for issues

5. **Post-Incident Monitoring**
   - Enhanced monitoring for 30 days
   - Additional log review
   - Regular security assessments
   - Watch for recurrence

### 4.6 Phase 6: Post-Incident Activity

**Goals**: Learn from incident, improve security

**Steps:**

1. **Post-Mortem Review** (within 7 days)
   - Incident timeline
   - Root cause analysis
   - Impact assessment
   - Response effectiveness
   - Lessons learned

2. **Documentation**
   - Complete incident report
   - Gather all evidence
   - Document actions taken
   - Update procedures

3. **Remediation**
   - Address root causes
   - Implement security improvements
   - Update policies as needed
   - Provide additional training

4. **Communication**
   - Stakeholder debrief
   - Incident summary
   - Actions taken
   - Preventive measures implemented

---

## 5. Specific Incident Procedures

### 5.1 Malware Incident

**Detection Indicators:**
- AIDE file integrity alerts
- Suspicious processes
- System performance issues
- Unexplained file changes
- Ransomware messages

**Response:**

1. **Isolate System**
   - Disconnect from network
   - Suspend user sessions
   - Preserve volatile memory

2. **Identify Malware**
   - Scan system for malware
   - Identify malware type
   - Determine infection vector
   - Assess data exposure

3. **Contain Malware**
   - Quarantine infected files
   - Block malware communication
   - Disable affected accounts
   - Preserve evidence

4. **Remove Malware**
   - Remove malware files
   - Clean registry/keys
   - Remove persistence mechanisms
   - Verify removal complete

5. **Restore System**
   - Restore from clean backup
   - Apply security patches
   - Verify system integrity
   - Resume operations

6. **Post-Incident**
   - Analyze malware source
   - Update anti-malware signatures
   - Review security controls
   - Update procedures

### 5.2 Data Breach Incident

**Detection Indicators:**
- Evidence of data exfiltration
- Unauthorized access to CUI
- Unusual data access patterns
- Missing or altered data
- Insider threat indicators

**Response:**

1. **Assess Breach**
   - Determine what data was accessed
   - Identify who accessed data
   - Determine if data was copied
   - Assess data sensitivity

2. **Contain Breach**
   - Revoke all potentially compromised accounts
   - Disable access to affected data
   - Preserve logs and evidence
   - Prevent further access

3. **Notify Stakeholders**
   - Notify management immediately
   - Notify legal counsel
   - Notify compliance officer
   - Prepare for external notification

4. **Investigate Breach**
   - Review audit logs
   - Interview involved personnel
   - Analyze access patterns
   - Determine root cause

5. **Remediate**
   - Address access control weaknesses
   - Implement additional security controls
   - Update monitoring
   - Provide training if needed

6. **Notify Affected Parties**
   - Determine if external notification required
   - Prepare notification messages
   - Issue notifications per regulations
   - Document notifications

### 5.3 Denial of Service Incident

**Detection Indicators:**
- System unavailable or slow
- High resource utilization
- Network connectivity issues
- Service crashes
- Unexplained traffic spikes

**Response:**

1. **Assess Impact**
   - Determine affected services
   - Assess user impact
   - Identify attack type (if applicable)
   - Estimate duration

2. **Mitigate**
   - Implement traffic filtering
   - Block attack sources
   - Increase resources if possible
   - Prioritize critical services

3. **Investigate**
   - Identify attack vector
   - Determine attack source
   - Analyze attack patterns
   - Assess vulnerability exploited

4. **Recover**
   - Restore services
   - Address vulnerability
   - Implement additional protections
   - Monitor for recurrence

### 5.4 Unauthorized Access Incident

**Detection Indicators:**
- Failed login attempts
- Successful logins from unusual locations
- New user accounts created
- Privilege escalation attempts
- Unusual administrative actions

**Response:**

1. **Contain Access**
   - Lock affected accounts
   - Revoke compromised credentials
   - Disable suspicious accounts
   - Block attacker IPs

2. **Assess Access**
   - Review access logs
   - Determine what was accessed
   - Assess data exposure
   - Identify attacker (if possible)

3. **Secure System**
   - Change all passwords
   - Verify security controls intact
   - Check for backdoors
   - Validate system integrity

4. **Investigate**
   - Determine how access was gained
   - Identify vulnerability exploited
   - Review security controls failure
   - Assess detection capabilities

5. **Prevent Recurrence**
   - Address identified vulnerabilities
   - Improve authentication controls
   - Enhance monitoring
   - Update procedures

### 5.5 Physical Security Incident

**Detection Indicators:**
- Equipment theft or loss
- Unauthorized physical access
- Physical tampering
- Media theft or loss
- Environmental threats (fire, water)

**Response:**

1. **Secure Area**
   - Secure physical area
   - Prevent further access
   - Document scene
   - Preserve evidence

2. **Assess Impact**
   - Determine what was stolen/accessed
   - Assess data exposure risk
   - Identify affected systems
   - Review access logs

3. **Notify**
   - Notify security team immediately
   - Notify management
   - Notify legal counsel
   - Notify law enforcement (if appropriate)

4. **Remediate**
   - Replace stolen equipment
   - Revoke credentials from stolen equipment
   - Audit access logs
   - Enhance physical security

5. **Prevent Recurrence**
   - Review physical security controls
   - Implement additional security measures
   - Update procedures
   - Provide security awareness training

---

## 6. Post-Incident Activities

### 6.1 Incident Report

**Report Contents:**
1. **Executive Summary**
   - Incident overview
   - Impact assessment
   - Response summary
   - Key findings

2. **Incident Details**
   - Incident timeline
   - Detection method
   - Classification
   - Affected systems and data

3. **Root Cause Analysis**
   - What happened
   - Why it happened
   - How it happened
   - Contributing factors

4. **Response Actions**
   - Containment actions
   - Eradication actions
   - Recovery actions
   - Timeline of actions

5. **Impact Assessment**
   - Data exposure
   - System impact
   - Operational impact
   - Financial impact

6. **Lessons Learned**
   - What went well
   - What didn't go well
   - What could be improved
   - Recommended changes

7. **Recommendations**
   - Security improvements
   - Process improvements
   - Training needs
   - Policy updates

**Report Timeline:**
- Initial Report: Within 24 hours of incident detection
- Interim Updates: As significant information becomes available
- Final Report: Within 7 days of incident resolution

### 6.2 Lessons Learned Meeting

**Participants:**
- Incident Response Team
- Management
- Affected stakeholders
- Security team

**Agenda:**
1. Incident timeline review
2. Root cause presentation
3. Response effectiveness assessment
4. Lessons learned discussion
5. Recommendations review
6. Action item assignment

**Outcomes:**
- Approved incident report
- Action items with owners and due dates
- Process improvements identified
- Training needs identified
- Policy updates required

### 6.3 Security Improvements

**Based on incident findings:**

1. **Technical Improvements**
   - Address vulnerabilities exploited
   - Enhance security controls
   - Improve monitoring
   - Update tools and procedures

2. **Process Improvements**
   - Update incident response procedures
   - Improve detection capabilities
   - Enhance reporting processes
   - Streamline communication

3. **Training Improvements**
   - Address training gaps
   - Update training materials
   - Conduct additional training
   - Provide security awareness

---

## 7. Communication Procedures

### 7.1 Internal Communication

**Within IRT:**
- Use encrypted communication channels
- Share information as appropriate
- Coordinate response actions
- Maintain incident log

**With Management:**
- Immediate notification for Category I
- Within 1 hour for Category II
- Within 24 hours for Category III
- Regular updates as incident progresses

**With Affected Users:**
- Notify when incident affects them
- Provide guidance on what to do
- Update on incident resolution
- Provide post-incident instructions

### 7.2 External Communication

**Legal Counsel:**
- Involved early in process
- Consult on legal requirements
- Advise on notification obligations
- Review all external communications

**Law Enforcement:**
- Involved when criminal activity suspected
- Coordinate evidence preservation
- Provide requested information
- Follow legal counsel guidance

**External Parties (Customers, Partners):**
- Notify when CUI potentially exposed
- Follow regulatory notification requirements
- Provide incident information as appropriate
- Coordinate with external IRT if needed

**Media/Press:**
- All media inquiries referred to designated spokesperson
- Coordinate responses with legal and PR
- Provide factual information only
- Do not disclose sensitive information

### 7.3 Communication Guidelines

**Do's:**
- Be factual and accurate
- Communicate timely
- Coordinate with all stakeholders
- Protect sensitive information
- Follow legal requirements
- Maintain professional tone

**Don'ts:**
- Speculate or guess
- Over-promise or under-deliver
- Blame individuals or groups
- Discuss ongoing investigations publicly
- Dismiss concerns
- Minimize impact

---

## 8. Documentation Requirements

### 8.1 Incident Log

**Maintained Throughout Incident:**
- Timestamp of all actions
- Description of all activities
- Decisions made and rationale
- Evidence collected
- Communication sent/received
- Impact assessments

### 8.2 Evidence Collection

**Evidence Types:**
- System logs (audit, system, security)
- Network logs (firewall, WireGuard)
- File system images
- Memory dumps
- Screenshots
- Notes and observations
- Interview transcripts

**Evidence Handling:**
- Preserve chain of custody
- Document collection method
- Store evidence securely
- Protect from modification
- Document disposition

### 8.3 Documentation Retention

**Incident Documentation:**
- Incident reports: 7 years
- Evidence: 7 years
- Logs: 365 days (as per audit policy)
- Meeting notes: 7 years

---

## 9. Training and Drills

### 9.1 Training

**Incident Response Training:**
- Annual training for IRT members
- Security awareness training for all users
- Role-specific training as needed
- Training on updated procedures

**Training Content:**
- Incident classification
- Detection methods
- Response procedures
- Evidence preservation
- Communication procedures
- Documentation requirements

### 9.2 Drills

**Incident Response Drills:**
- Conducted annually
- Cover different incident types
- Involve all IRT members
- Test procedures and tools
- Identify gaps and improvements

**Drill Types:**
- Malware incident drill
- Data breach drill
- Unauthorized access drill
- Physical security drill
- Denial of service drill

**Drill Assessment:**
- Evaluate response effectiveness
- Identify training needs
- Update procedures based on findings
- Document drill results

---

## Contact Information

**Incident Response Team:**
- Incident Response Coordinator: irt-coordinator@knel.org
- Security Team: security@knel.org
- Compliance Officer: compliance@knel.org
- System Administrator: admin@knel.org

**Emergency Contacts:**
- Management: [Contact information per org chart]
- Legal Counsel: [Contact information]
- Law Enforcement: 911 / [Local non-emergency]

**After Hours:**
- Use on-call rotation per org procedures
- Escalation procedures apply
- Document all after-hours contacts

---

## Related Documents

- Security Policy (docs/SECURITY-POLICY.md)
- Audit and Logging Policy (docs/AUDIT-POLICY.md)
- Change Management Policy (docs/CHANGE-MANAGEMENT-POLICY.md)
- Acceptable Use Policy (docs/ACCEPTABLE-USE-POLICY.md)
- Compliance Documentation (COMPLIANCE.md)

---

**Document Control**
- **Owner**: Security Team
- **Approver**: CISO
- **Next Review**: 2025-01-13
- **Classification**: CUI
- **Version**: 1.0
- **Effective Date**: 2024-01-13

---

**End of Document**