football/docs/INCIDENT-RESPONSE.md

Football Secure Access System - Incident Response Procedures

Document Information

• System Name: Football Secure Access System
• Classification: Controlled Unclassified Information (CUI)
• Version: 1.0
• Effective Date: 2024-01-13
• Review Date: 2025-01-13
• Owner: Security Team

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Table of Contents

1. Introduction
2. Incident Classification
3. Incident Detection
4. Incident Response Process
5. Specific Incident Procedures
6. Post-Incident Activities
7. Communication Procedures
8. Documentation Requirements
9. Training and Drills

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1. Introduction

1.1 Purpose

This document establishes procedures for detecting, responding to, and recovering from security incidents affecting the Football Secure Access System.

1.2 Objectives

• Minimize impact of security incidents
• Preserve evidence for investigation
• Restore system operations quickly
• Prevent recurrence of incidents
• Protect CUI from compromise

1.3 Scope

These procedures apply to:

• All Football Secure Access Systems deployed to Tier0 infrastructure
• All personnel responding to incidents
• All incidents affecting system security, availability, or data

1.4 Incident Response Team (IRT)

Primary IRT Members:

• Incident Response Coordinator: irt-coordinator@knel.org
• Security Analyst: security@knel.org
• System Administrator: admin@knel.org
• Compliance Officer: compliance@knel.org

Supporting Personnel:

• Legal Counsel (as needed)
• Public Relations (as needed)
• Management (as needed)

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2. Incident Classification

2.1 Category I - Emergency

Definition: Active compromise or attack in progress

Examples:

• Active intrusion or malware execution
• Data exfiltration in progress
• Ransomware attack
• Denial of service affecting critical operations
• Physical security breach

Response Time: Immediate (within 15 minutes)

Notification: Immediately notify IRT Coordinator and Management

2.2 Category II - Urgent

Definition: Suspected compromise or serious security event

Examples:

• Suspicious login activity
• Security control failure
• Unexplained system behavior
• Loss of CUI suspected
• System compromise indicators

Response Time: Within 1 hour

Notification: Immediately notify IRT Coordinator

2.3 Category III - Routine

Definition: Security event requiring investigation

Examples:

• Policy violation
• Failed access attempts
• Minor security event
• Required compliance reporting
• Software vulnerability identified

Response Time: Within 24 hours

Notification: Report to IRT

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3. Incident Detection

3.1 Detection Sources

Automated Detection:

• File Integrity Monitoring (AIDE) alerts
• Audit rule violations
• Firewall log anomalies
• System log errors
• Failed login attempts
• Intrusion Detection System (IDS) alerts

Manual Detection:

• User reports
• System administrator observations
• Security review findings
• Vulnerability scan results
• Compliance audit results

3.2 Detection Indicators

Compromise Indicators:

• Unexplained system behavior
• New or unexpected processes
• Network connections to unknown IPs
• Unauthorized file modifications
• Disabled security controls
• Unusual login activity

Anomaly Indicators:

• Performance degradation
• Unexpected system reboots
• Missing or corrupted files
• Failed backups
• Unusual error messages

Security Control Failures:

• Auditd not running
• Firewall rules changed
• AIDE check failures
• AppArmor profiles disabled
• WireGuard tunnel down

3.3 Initial Assessment

Upon detection of potential incident:

1. Confirm Incident: Verify that incident is real, not false positive
2. Classify Incident: Determine incident category (I, II, or III)
3. Assess Impact: Estimate potential impact on CUI and operations
4. Determine Scope: Identify affected systems and data
5. Initiate Response: Activate incident response procedures

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4. Incident Response Process

4.1 Phase 1: Preparation

Pre-Incident Preparation:

• Incident response procedures documented and reviewed
• Incident response team trained
• Response tools and resources available
• Communication channels established
• Backups verified and accessible
• Contact information current

4.2 Phase 2: Detection and Analysis

Steps:

1. Verify Incident

   • Confirm incident is real
   • Rule out false positives
   • Gather initial evidence
   • Document findings

2. Triage Incident

   • Classify incident (Category I, II, III)
   • Assess severity
   • Estimate impact
   • Determine scope

3. Analyze Incident

   • Identify root cause
   • Determine attack vector
   • Assess data impact
   • Identify affected systems

4. Document Initial Assessment

   • Incident description
   • Category and severity
   • Initial impact assessment
   • Potential data exposure

4.3 Phase 3: Containment

Goals: Stop incident from spreading, limit damage

Containment Strategies:

System Containment:

• Isolate affected system from network
• Disconnect from WireGuard tunnel
• Suspend non-critical services
• Disable affected accounts

Network Containment:

• Block attacker IPs at firewall
• Filter suspicious traffic
• Disconnect from VPN
• Implement temporary restrictions

Data Containment:

• Disable access to affected data
• Back up potentially compromised data
• Preserve evidence
• Prevent further data exfiltration

Containment Decision Factors:

• System criticality
• Data sensitivity
• Business impact
• Evidence preservation needs

4.4 Phase 4: Eradication

Goals: Remove threat, restore clean system

Steps:

1. Identify Threat

   • Determine malware type (if applicable)
   • Identify attacker tools
   • Understand attack methodology
   • Locate all malicious artifacts

2. Remove Threat

   • Remove malware
   • Delete attacker tools
   • Remove unauthorized accounts
   • Remove backdoors
   • Clean malicious configuration changes

3. Patching

   • Identify vulnerabilities exploited
   • Apply security patches
   • Update software
   • Re-configure security controls

4. Verification

   • Verify threat removed
   • Confirm system clean
   • Validate security controls
   • Test system functionality

4.5 Phase 5: Recovery

Goals: Restore normal operations, maintain security

Steps:

1. Restore from Backup

   • Identify clean backup
   • Verify backup integrity
   • Restore system from backup
   • Confirm system functional

2. Apply Security Patches

   • Apply all pending security updates
   • Re-configure security controls
   • Verify firewall rules
   • Confirm audit logging

3. Verify System Integrity

   • Run AIDE to verify files
   • Check for unauthorized modifications
   • Validate system configuration
   • Test critical functions

4. Restore Operations

   • Reconnect to network (WireGuard)
   • Enable user access
   • Verify applications working
   • Monitor for issues

5. Post-Incident Monitoring

   • Enhanced monitoring for 30 days
   • Additional log review
   • Regular security assessments
   • Watch for recurrence

4.6 Phase 6: Post-Incident Activity

Goals: Learn from incident, improve security

Steps:

1. Post-Mortem Review (within 7 days)

   • Incident timeline
   • Root cause analysis
   • Impact assessment
   • Response effectiveness
   • Lessons learned

2. Documentation

   • Complete incident report
   • Gather all evidence
   • Document actions taken
   • Update procedures

3. Remediation

   • Address root causes
   • Implement security improvements
   • Update policies as needed
   • Provide additional training

4. Communication

   • Stakeholder debrief
   • Incident summary
   • Actions taken
   • Preventive measures implemented

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5. Specific Incident Procedures

5.1 Malware Incident

Detection Indicators:

• AIDE file integrity alerts
• Suspicious processes
• System performance issues
• Unexplained file changes
• Ransomware messages

Response:

1. Isolate System

   • Disconnect from network
   • Suspend user sessions
   • Preserve volatile memory

2. Identify Malware

   • Scan system for malware
   • Identify malware type
   • Determine infection vector
   • Assess data exposure

3. Contain Malware

   • Quarantine infected files
   • Block malware communication
   • Disable affected accounts
   • Preserve evidence

4. Remove Malware

   • Remove malware files
   • Clean registry/keys
   • Remove persistence mechanisms
   • Verify removal complete

5. Restore System

   • Restore from clean backup
   • Apply security patches
   • Verify system integrity
   • Resume operations

6. Post-Incident

   • Analyze malware source
   • Update anti-malware signatures
   • Review security controls
   • Update procedures

5.2 Data Breach Incident

Detection Indicators:

• Evidence of data exfiltration
• Unauthorized access to CUI
• Unusual data access patterns
• Missing or altered data
• Insider threat indicators

Response:

1. Assess Breach

   • Determine what data was accessed
   • Identify who accessed data
   • Determine if data was copied
   • Assess data sensitivity

2. Contain Breach

   • Revoke all potentially compromised accounts
   • Disable access to affected data
   • Preserve logs and evidence
   • Prevent further access

3. Notify Stakeholders

   • Notify management immediately
   • Notify legal counsel
   • Notify compliance officer
   • Prepare for external notification

4. Investigate Breach

   • Review audit logs
   • Interview involved personnel
   • Analyze access patterns
   • Determine root cause

5. Remediate

   • Address access control weaknesses
   • Implement additional security controls
   • Update monitoring
   • Provide training if needed

6. Notify Affected Parties

   • Determine if external notification required
   • Prepare notification messages
   • Issue notifications per regulations
   • Document notifications

5.3 Denial of Service Incident

Detection Indicators:

• System unavailable or slow
• High resource utilization
• Network connectivity issues
• Service crashes
• Unexplained traffic spikes

Response:

1. Assess Impact

   • Determine affected services
   • Assess user impact
   • Identify attack type (if applicable)
   • Estimate duration

2. Mitigate

   • Implement traffic filtering
   • Block attack sources
   • Increase resources if possible
   • Prioritize critical services

3. Investigate

   • Identify attack vector
   • Determine attack source
   • Analyze attack patterns
   • Assess vulnerability exploited

4. Recover

   • Restore services
   • Address vulnerability
   • Implement additional protections
   • Monitor for recurrence

5.4 Unauthorized Access Incident

Detection Indicators:

• Failed login attempts
• Successful logins from unusual locations
• New user accounts created
• Privilege escalation attempts
• Unusual administrative actions

Response:

1. Contain Access

   • Lock affected accounts
   • Revoke compromised credentials
   • Disable suspicious accounts
   • Block attacker IPs

2. Assess Access

   • Review access logs
   • Determine what was accessed
   • Assess data exposure
   • Identify attacker (if possible)

3. Secure System

   • Change all passwords
   • Verify security controls intact
   • Check for backdoors
   • Validate system integrity

4. Investigate

   • Determine how access was gained
   • Identify vulnerability exploited
   • Review security controls failure
   • Assess detection capabilities

5. Prevent Recurrence

   • Address identified vulnerabilities
   • Improve authentication controls
   • Enhance monitoring
   • Update procedures

5.5 Physical Security Incident

Detection Indicators:

• Equipment theft or loss
• Unauthorized physical access
• Physical tampering
• Media theft or loss
• Environmental threats (fire, water)

Response:

1. Secure Area

   • Secure physical area
   • Prevent further access
   • Document scene
   • Preserve evidence

2. Assess Impact

   • Determine what was stolen/accessed
   • Assess data exposure risk
   • Identify affected systems
   • Review access logs

3. Notify

   • Notify security team immediately
   • Notify management
   • Notify legal counsel
   • Notify law enforcement (if appropriate)

4. Remediate

   • Replace stolen equipment
   • Revoke credentials from stolen equipment
   • Audit access logs
   • Enhance physical security

5. Prevent Recurrence

   • Review physical security controls
   • Implement additional security measures
   • Update procedures
   • Provide security awareness training

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6. Post-Incident Activities

6.1 Incident Report

Report Contents:

1. Executive Summary

   • Incident overview
   • Impact assessment
   • Response summary
   • Key findings

2. Incident Details

   • Incident timeline
   • Detection method
   • Classification
   • Affected systems and data

3. Root Cause Analysis

   • What happened
   • Why it happened
   • How it happened
   • Contributing factors

4. Response Actions

   • Containment actions
   • Eradication actions
   • Recovery actions
   • Timeline of actions

5. Impact Assessment

   • Data exposure
   • System impact
   • Operational impact
   • Financial impact

6. Lessons Learned

   • What went well
   • What didn't go well
   • What could be improved
   • Recommended changes

7. Recommendations

   • Security improvements
   • Process improvements
   • Training needs
   • Policy updates

Report Timeline:

• Initial Report: Within 24 hours of incident detection
• Interim Updates: As significant information becomes available
• Final Report: Within 7 days of incident resolution

6.2 Lessons Learned Meeting

Participants:

• Incident Response Team
• Management
• Affected stakeholders
• Security team

Agenda:

1. Incident timeline review
2. Root cause presentation
3. Response effectiveness assessment
4. Lessons learned discussion
5. Recommendations review
6. Action item assignment

Outcomes:

• Approved incident report
• Action items with owners and due dates
• Process improvements identified
• Training needs identified
• Policy updates required

6.3 Security Improvements

Based on incident findings:

1. Technical Improvements

   • Address vulnerabilities exploited
   • Enhance security controls
   • Improve monitoring
   • Update tools and procedures

2. Process Improvements

   • Update incident response procedures
   • Improve detection capabilities
   • Enhance reporting processes
   • Streamline communication

3. Training Improvements

   • Address training gaps
   • Update training materials
   • Conduct additional training
   • Provide security awareness

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7. Communication Procedures

7.1 Internal Communication

Within IRT:

• Use encrypted communication channels
• Share information as appropriate
• Coordinate response actions
• Maintain incident log

With Management:

• Immediate notification for Category I
• Within 1 hour for Category II
• Within 24 hours for Category III
• Regular updates as incident progresses

With Affected Users:

• Notify when incident affects them
• Provide guidance on what to do
• Update on incident resolution
• Provide post-incident instructions

7.2 External Communication

Legal Counsel:

• Involved early in process
• Consult on legal requirements
• Advise on notification obligations
• Review all external communications

Law Enforcement:

• Involved when criminal activity suspected
• Coordinate evidence preservation
• Provide requested information
• Follow legal counsel guidance

External Parties (Customers, Partners):

• Notify when CUI potentially exposed
• Follow regulatory notification requirements
• Provide incident information as appropriate
• Coordinate with external IRT if needed

Media/Press:

• All media inquiries referred to designated spokesperson
• Coordinate responses with legal and PR
• Provide factual information only
• Do not disclose sensitive information

7.3 Communication Guidelines

Do's:

• Be factual and accurate
• Communicate timely
• Coordinate with all stakeholders
• Protect sensitive information
• Follow legal requirements
• Maintain professional tone

Don'ts:

• Speculate or guess
• Over-promise or under-deliver
• Blame individuals or groups
• Discuss ongoing investigations publicly
• Dismiss concerns
• Minimize impact

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8. Documentation Requirements

8.1 Incident Log

Maintained Throughout Incident:

• Timestamp of all actions
• Description of all activities
• Decisions made and rationale
• Evidence collected
• Communication sent/received
• Impact assessments

8.2 Evidence Collection

Evidence Types:

• System logs (audit, system, security)
• Network logs (firewall, WireGuard)
• File system images
• Memory dumps
• Screenshots
• Notes and observations
• Interview transcripts

Evidence Handling:

• Preserve chain of custody
• Document collection method
• Store evidence securely
• Protect from modification
• Document disposition

8.3 Documentation Retention

Incident Documentation:

• Incident reports: 7 years
• Evidence: 7 years
• Logs: 365 days (as per audit policy)
• Meeting notes: 7 years

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9. Training and Drills

9.1 Training

Incident Response Training:

• Annual training for IRT members
• Security awareness training for all users
• Role-specific training as needed
• Training on updated procedures

Training Content:

• Incident classification
• Detection methods
• Response procedures
• Evidence preservation
• Communication procedures
• Documentation requirements

9.2 Drills

Incident Response Drills:

• Conducted annually
• Cover different incident types
• Involve all IRT members
• Test procedures and tools
• Identify gaps and improvements

Drill Types:

• Malware incident drill
• Data breach drill
• Unauthorized access drill
• Physical security drill
• Denial of service drill

Drill Assessment:

• Evaluate response effectiveness
• Identify training needs
• Update procedures based on findings
• Document drill results

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Contact Information

Incident Response Team:

• Incident Response Coordinator: irt-coordinator@knel.org
• Security Team: security@knel.org
• Compliance Officer: compliance@knel.org
• System Administrator: admin@knel.org

Emergency Contacts:

• Management: [Contact information per org chart]
• Legal Counsel: [Contact information]
• Law Enforcement: 911 / [Local non-emergency]

After Hours:

• Use on-call rotation per org procedures
• Escalation procedures apply
• Document all after-hours contacts

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Related Documents

• Security Policy (docs/SECURITY-POLICY.md)
• Audit and Logging Policy (docs/AUDIT-POLICY.md)
• Change Management Policy (docs/CHANGE-MANAGEMENT-POLICY.md)
• Acceptable Use Policy (docs/ACCEPTABLE-USE-POLICY.md)
• Compliance Documentation (COMPLIANCE.md)

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Document Control

• Owner: Security Team
• Approver: CISO
• Next Review: 2025-01-13
• Classification: CUI
• Version: 1.0
• Effective Date: 2024-01-13

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End of Document