Charles ruling 2026-09-04: custom tooling lives in ukrrs/connectors,
written in Go, MCP/CLI dual-surface. Script still works; new code uses
mglpi (shim ~/.local/bin/mglpi, exec-host mopac-cli-mglpi).
https://projects.knownelement.com/issues/767#note-4191
CR ladder tooling per t/325: --agent files Changes AS the cmdb user
(Hotliner switch built in), status transitions + followups + list for
the escalation ladder. Fixes create parsing: GLPI returns an ARRAY,
the #769 original died on prod. Verified live end-to-end (CR 5 filed,
followed, transitioned by the agent; CI writes hostile-checked DENIED).
https://projects.knownelement.com/issues/767#note-4191