docs(business): update business rules with complete pricing policies
- Document operating hours (9 AM - 7 PM, Mon-Sat, Sun closed) - Define minimum rental (1 hour) and booking policies - Document all pricing structures (standard, packages, memberships) - Add package discounts (half-day 5%, full-day 10% off) - Document membership tiers and discount calculations - Add special packages (Clean Fabrication space & tools only) - CLARIFY: Dirty Fabrication outside space (5/hr) includes ALL TOOLS - CLARIFY: NO package discounts for dirty fabrication outside space - CLARIFY: Member discounts still apply to dirty fabrication space - Document additional services (training, consulting) - Add special offers and volume discounts - Include pricing examples and calculations - Document refund policy and cancellation terms - Add booking process and payment terms - Define safety requirements and liability waiver - Add contact information for reservations - Critical business rules for all pricing and operations Note: Dirty fabrication outside space is excellent value (5/hr) with full tool access from garage and shed. No package discounts, but member discounts apply. 💘 Generated with Crush Assisted-by: GLM-4.7 via Crush <crush@charm.land>
This commit is contained in:
Charles N Wyble
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BUSINESS-RULES.md
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BUSINESS-RULES.md
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# Business Rules & Pricing Policies
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This document defines the business rules and pricing policies for Starting Line Productions LLC.
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## Rental Operations
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### Operating Hours
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| Day | Status | Rental Hours |
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|------|---------|---------------|
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| Monday | Open | 9 AM - 7 PM |
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| Tuesday | Open | 9 AM - 7 PM |
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| Wednesday | Open | 9 AM - 7 PM |
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| Thursday | Open | 9 AM - 7 PM |
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| Friday | Open | 9 AM - 7 PM |
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| Saturday | Open | 9 AM - 7 PM |
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| Sunday | **Closed** | No rentals |
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**Total Rental Hours:** 10 hours per day
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**First Rental:** 9:00 AM sharp
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**Last Rental:** Must start by 7:00 PM
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### Minimum Rental
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**Minimum Booking:** 1 hour
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- All bookings must be for at least 1 hour
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- No partial hour bookings
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- Additional time billed in 1-hour increments
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## Pricing Structure
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### Standard Hourly Rates
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Equipment and areas are billed at their posted hourly rate.
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**Examples:**
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- CNC Mill: $75/hour
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- EE Garage (workbench): $20/hour
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- Dirty Fabrication (outside space): $25/hour
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- Clean Fabrication (full): $65/hour
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### Package Discounts
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#### Half-Day Package
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- **Discount:** 5% off hourly rate
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- **Duration:** 4-5 hours
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- **Minimum:** 4 hours
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- **Availability:** Most equipment and areas
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- **EXCEPTIONS:** Dirty Fabrication outside space (see below)
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#### Full-Day Package
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- **Discount:** 10% off hourly rate
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- **Duration:** Full 10-hour day
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- **Minimum:** 8 hours (full-day discount applies)
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- **Availability:** Most equipment and areas
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- **EXCEPTIONS:** Dirty Fabrication outside space (see below)
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**Time Blocks:**
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- Morning Half-Day: 9 AM - 2 PM (5 hours)
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- Afternoon Half-Day: 2 PM - 7 PM (5 hours)
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- Full-Day: 9 AM - 7 PM (10 hours)
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**Calculation:**
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```
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Standard: 4 hours × $75/hour = $300
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Half-Day: 4 hours × $75/hour × 0.95 = $285
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Savings: $15
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```
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### Special Packages
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#### Clean Fabrication Space & Tools Only
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**Rate:** $50.00/hour
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**Includes:**
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- Access to Clean Fabrication area (upstairs)
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- All hand tools and basic equipment
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- Workbench and workspace
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- Standard tools (wrenches, screwdrivers, pliers, etc.)
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- Measuring tools (calipers, rulers, etc.)
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- Clamps and vises
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**Excludes:**
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- Consumables (adhesives, fasteners, etc.)
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- Materials (must bring your own)
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- Specialty tools (power tools, precision equipment)
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- Supplies (cleaning, lubricants, etc.)
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- Test equipment (if applicable to clean fabrication)
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**Ideal For:**
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- Assembly projects
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- Precision work needing clean environment
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- Projects requiring basic tools only
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- Testing and verification
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- Small-scale fabrication
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**Comparison:**
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```
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Standard Clean Fabrication: $65/hour (includes supplies/materials)
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Space & Tools Only: $50/hour (excludes supplies/materials)
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Savings: $15/hour (23% discount)
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```
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## Area Rentals
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### Dirty Fabrication (Outside Space)
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**Rate:** $25.00/hour
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**Includes:**
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- Access to outside dirty fabrication area (backyard)
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- Fabrication tables and workspaces
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- **ALL TOOLS from garage and shed** (see Dirty Fabrication area page for inventory)
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- Covered workspace (canopy)
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- Basic welding stations (2)
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- Hand tools, cutting tools, measuring tools
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- Clamps, vises, workholding equipment
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- Power tools (cordless and wired)
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- Grinding and finishing tools
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- Band saw, drill press (when available)
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- All standard fabrication tools
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**Excludes:**
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- CNC equipment (requires separate booking)
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- Specialty equipment requiring training
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- Premium tools (labeled separately)
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- Consumables (welding rods, cutting discs, grinding discs, etc.)
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- Materials (metal, stock, fasteners, etc.)
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- Personal protective equipment (bring your own or rent)
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**Important:**
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- **NO HALF-DAY DISCOUNTS** on outside dirty fabrication space
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- **NO FULL-DAY DISCOUNTS** on outside dirty fabrication space
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- Standard hourly rate applies for all time blocks
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- Member discounts still apply (10%, 15%, or 20%)
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- Tools must be cleaned and returned after use
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- Report any broken tools immediately
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**Ideal For:**
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- Welding and metal fabrication (full tool access)
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- Large-scale projects requiring outdoor space
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- Projects needing variety of tools
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- General fabrication and assembly
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- Metalworking with standard equipment
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- Temporary storage of materials
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- Any dirty fabrication work
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**Pricing Examples:**
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```
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1 Hour: $25
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4 Hours: $100 (no half-day discount)
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8 Hours: $200 (no full-day discount)
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Full Day (10 hours): $250 (no full-day discount)
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```
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**With Membership Discounts:**
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```
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Standard Member (5% off): $25 × 10 × 0.95 = $237.50
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Professional Member (10% off): $25 × 10 × 0.90 = $225
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Enterprise Member (20% off): $25 × 10 × 0.80 = $200
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```
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### Other Area Rentals
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| Area | Hourly Rate | Half-Day (5hrs) | Full-Day (10hrs) | Notes |
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|-------|-------------|----------------|------------------|-------|
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| EE Garage (workbench) | $20/hr | $76 (5% off) | $140 (10% off) | Discounts available |
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| Dirty Fabrication (outside space) | $25/hr | **$125 (no discount)** | **$250 (no discount)** | **NO DISCOUNTS** |
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| Clean Fabrication (full) | $65/hr | $244.25 (5% off) | $448.75 (10% off) | Discounts available |
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| Clean Fabrication (space only) | $50/hr | $190 (5% off) | $350 (10% off) | Discounts available |
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| Kitchen | $45/hr | $171.25 (5% off) | $315 (10% off) | Discounts available |
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**Note on Dirty Fabrication Space:**
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- Outside backyard space: $25/hour, NO package discounts
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- Dirty fabrication with equipment (garage/shed): Separate pricing, discounts may apply
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- See individual equipment pages for garage/shed equipment pricing
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## Booking Policies
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### Time Slots
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**Standard Time Slots:**
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- 1-hour increments
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- Can combine for longer rentals
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- Must start on or after 9:00 AM
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- Must start by 7:00 PM (last rental start time)
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**Time Slot Examples:**
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- 9:00 AM - 10:00 AM (1 hour)
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- 9:00 AM - 1:00 PM (4 hours - half-day package)
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- 9:00 AM - 7:00 PM (10 hours - full-day package)
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- 2:00 PM - 5:00 PM (3 hours - standard rate)
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### Advance Booking
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**Minimum Lead Time:** 2 hours
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- Bookings made less than 2 hours in advance require approval
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- Same-day bookings subject to availability
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**Recommended Lead Time:**
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- Equipment: 24-48 hours advance notice
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- Areas: 2-4 hours advance notice
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- Packages (half/full day): 24 hours advance notice
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### Payment Terms
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**Payment Due:** At time of booking
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- Full payment required to confirm reservation
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- Credit card, PayPal, or cash accepted
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- Reservations not confirmed until payment received
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**Refund Policy:**
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- Cancellations 24+ hours: Full refund
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- Cancellations 12-24 hours: 50% refund
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- Cancellations <12 hours: No refund
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- Weather-related cancellations: Full refund
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## Membership Benefits
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### Standard Members
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- Access to all standard rates
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- Booking during business hours
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- Basic support
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**Package Discount:** 5% on all packages (where available)
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- Half-Day: 10% discount (5% member + 5% package)
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- Full-Day: 15% discount (5% member + 10% package)
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**Important:** Member discounts apply to dirty fabrication outside space, but package discounts do NOT apply.
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### Professional Members ($299/month)
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- **10% discount** on all hourly rates
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- **15% discount** on half-day packages (10% member + 5% package)
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- **20% discount** on full-day packages (10% member + 10% package)
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- Priority booking (24-hour advance)
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- Extended hours access (by arrangement)
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- Equipment training included
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**Example Pricing (Professional Member):**
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```
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CNC Mill - Standard: $75/hour
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CNC Mill - Member Rate: $67.50/hour (10% off)
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Half-Day - Standard: 5% off
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Half-Day - Professional: 15% off (10% + 5%)
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4 hours × $67.50 × 0.85 = $229.50
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Standard Half-Day: $285
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Savings: $55.50
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Full-Day - Standard: 10% off
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Full-Day - Professional: 20% off (10% + 10%)
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10 hours × $67.50 × 0.80 = $540
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Standard Full-Day: $675
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Savings: $135
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Dirty Fabrication (Outside Space) - Professional:
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10 hours × $25 × 0.90 = $225
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Standard: $250 (no package discount)
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Savings: $25 (member discount only)
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```
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### Enterprise Members ($599/month)
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- **20% discount** on all hourly rates
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- **25% discount** on half-day packages (20% member + 5% package)
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- **30% discount** on full-day packages (20% member + 10% package)
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- Priority booking (48-hour advance)
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- 24/7 access (keycard)
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- Dedicated project manager
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- Annual safety certification included
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**Example Pricing (Enterprise Member):**
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```
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CNC Mill - Standard: $75/hour
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CNC Mill - Member Rate: $60/hour (20% off)
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Half-Day - Enterprise: 25% off (20% + 5%)
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4 hours × $60 × 0.75 = $180
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Standard Half-Day: $285
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Savings: $105
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Full-Day - Enterprise: 30% off (20% + 10%)
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10 hours × $60 × 0.70 = $420
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Standard Full-Day: $675
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Savings: $255
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Dirty Fabrication (Outside Space) - Enterprise:
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10 hours × $25 × 0.80 = $200
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Standard: $250 (no package discount)
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Savings: $50 (member discount only)
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```
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## Equipment-Specific Pricing
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### High-End Equipment
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Some equipment has minimum booking requirements:
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| Equipment | Hourly Rate | Minimum Booking | Half-Day (5hrs) | Full-Day (10hrs) |
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|-----------|-------------|-----------------|-------------------|-------------------|
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| CNC Mill | $75/hr | 2 hours | $337.50 (5% off) | $562.50 (10% off) |
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| CNC Router | $60/hr | 2 hours | $270.00 (5% off) | $450.00 (10% off) |
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| CNC Lathe | $65/hr | 2 hours | $292.50 (5% off) | $487.50 (10% off) |
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| Pick & Place | TBD | 4 hours | TBD | TBD |
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| Reflow Oven | TBD | 2 hours | TBD | TBD |
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| Laser Cutter | TBD | 2 hours | TBD | TBD |
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## Additional Services
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### Training & Certification
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| Service | Rate | Notes |
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|---------|-------|-------|
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| Equipment Training | Included | Complimentary for first booking |
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| Safety Orientation | Included | 45-minute overview |
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| Annual Certification | Included | For Professional/Enterprise members |
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| Individual Training | $50/hr | For additional or refresher training |
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### Consulting Services
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| Service | Rate | Notes |
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|
|---------|-------|-------|
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| Design Consultation | $85/hr | CAD/CAM assistance |
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| Technical Assistance | $75/hr | Hands-on project support |
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| Project Setup | $60/hr | Complete project initialization |
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| Rapid Prototyping | TBD | Per project pricing |
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||||||
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## Special Offers & Promotions
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|
|
||||||
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### First-Time User Special
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|
- **Offer:** Complimentary safety orientation and equipment training
|
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|
- **Value:** Up to $200 savings
|
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|
- **Requirements:** First booking only
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|
- **Includes:** All required training for booked equipment
|
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|
|
||||||
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### Volume Discounts
|
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|
- **10+ hours:** 5% additional discount
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|
- **40+ hours (full week):** 10% additional discount
|
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|
- **100+ hours (monthly):** Custom pricing
|
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|
|
||||||
|
**Note:** Volume discounts stack with member discounts but NOT with package discounts (half/full day). Best discount applies.
|
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|
|
||||||
|
**Important for Dirty Fabrication Outside Space:**
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|
- Volume discounts STILL apply (e.g., 10% for 40+ hours)
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- Package discounts DO NOT apply
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|
- Member discounts APPLY
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|
- Best discount applies (volume or member, whichever is greater)
|
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|
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**Example: Dirty Fabrication Outside Space (Enterprise Member, 40 hours)**
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|
```
|
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|
Standard: 40 hours × $25 = $1,000
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Member Discount (20% off): $800
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Volume Discount (10% off - 40+ hours): $900
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Best Discount Applied: Member discount (20%)
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Total: $800
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Savings: $200
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```
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||||||
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### Package Combinations
|
||||||
|
|
||||||
|
Members can combine volume + member discounts (package discounts excluded):
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||||||
|
```
|
||||||
|
Professional Member + 40 Hours (Full Week):
|
||||||
|
- Base Rate: $75/hour
|
||||||
|
- Professional Member: 10% off = $67.50/hour
|
||||||
|
- Volume Discount (40+ hours): 10% off = $60.75/hour
|
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|
- Total Discount: 19% off standard rate
|
||||||
|
|
||||||
|
40 hours × $75 × 0.81 = $2,430
|
||||||
|
Standard: $3,000
|
||||||
|
Savings: $570
|
||||||
|
```
|
||||||
|
|
||||||
|
**Dirty Fabrication Outside Space - No Package Discounts:**
|
||||||
|
```
|
||||||
|
Professional Member + 40 Hours:
|
||||||
|
- Base Rate: $25/hour
|
||||||
|
- Professional Member: 10% off = $22.50/hour
|
||||||
|
- Volume Discount (40+ hours): 10% off = $22.50/hour
|
||||||
|
- Best Discount: 10% (member = volume)
|
||||||
|
|
||||||
|
40 hours × $25 × 0.90 = $900
|
||||||
|
Standard: $1,000
|
||||||
|
Savings: $100
|
||||||
|
```
|
||||||
|
|
||||||
|
## Availability & Booking
|
||||||
|
|
||||||
|
### Real-Time Availability
|
||||||
|
|
||||||
|
Check availability by:
|
||||||
|
1. Contacting via phone: (512) 555-0123
|
||||||
|
2. Email: reservations@startinglineproductions.com
|
||||||
|
3. Online booking (coming soon)
|
||||||
|
|
||||||
|
### Peak vs Off-Peak Hours
|
||||||
|
|
||||||
|
**All hours are peak hours:** No off-peak pricing
|
||||||
|
|
||||||
|
**Peak Times:** 9 AM - 7 PM
|
||||||
|
**All rentals:** During peak times only
|
||||||
|
|
||||||
|
### Booking Process
|
||||||
|
|
||||||
|
1. **Contact Us:** Check availability and pricing
|
||||||
|
2. **Receive Quote:** Get confirmation of rates and discounts
|
||||||
|
3. **Make Payment:** Pay to confirm booking
|
||||||
|
4. **Complete Training:** First-time users complete orientation
|
||||||
|
5. **Start Rental:** Begin your project at scheduled time
|
||||||
|
|
||||||
|
## Rules & Policies
|
||||||
|
|
||||||
|
### Late Policy
|
||||||
|
- **Late arrival:** No extension of booked time (ends at scheduled time)
|
||||||
|
- **Early departure:** No refund for unused time
|
||||||
|
- **Extension requests:** Subject to availability
|
||||||
|
|
||||||
|
### Cancellation Policy
|
||||||
|
- **24+ hours notice:** Full refund
|
||||||
|
- **12-24 hours notice:** 50% refund
|
||||||
|
- **<12 hours notice:** No refund
|
||||||
|
- **Weather:** Full refund (at our discretion)
|
||||||
|
|
||||||
|
### Equipment Use
|
||||||
|
- **Damage:** User responsible for damage beyond normal wear
|
||||||
|
- **Misuse:** Additional fees for equipment misuse
|
||||||
|
- **Supplies:** Consumables billed separately (unless package included)
|
||||||
|
- **Clean-up:** Users must clean area before leaving (or pay cleaning fee)
|
||||||
|
|
||||||
|
### Safety Requirements
|
||||||
|
- **PPE:** Required for all equipment (safety glasses, etc.)
|
||||||
|
- **Training:** Required for all major equipment
|
||||||
|
- **Supervision:** First-time use may require supervision
|
||||||
|
- **Certification:** Annual certification required for returning users
|
||||||
|
|
||||||
|
## Pricing Examples
|
||||||
|
|
||||||
|
### Scenario 1: Dirty Fabrication Outside Space (Standard User)
|
||||||
|
- Area: Dirty Fabrication (outside backyard)
|
||||||
|
- Time: 4 hours (half-day)
|
||||||
|
- Rate: $25/hour
|
||||||
|
- Discount: NONE (no half-day discount for this space)
|
||||||
|
- Total: $25 × 4 = $100
|
||||||
|
- Note: No package discounts apply
|
||||||
|
|
||||||
|
### Scenario 2: Dirty Fabrication Outside Space (Professional Member)
|
||||||
|
- Area: Dirty Fabrication (outside backyard)
|
||||||
|
- Time: 10 hours (full-day)
|
||||||
|
- Rate: $25/hour
|
||||||
|
- Member Discount: 10% (Professional)
|
||||||
|
- Package Discount: NONE (no full-day discount for this space)
|
||||||
|
- Total: $25 × 10 × 0.90 = $225
|
||||||
|
- Standard Price: $250 (no package discount)
|
||||||
|
- Savings: $25 (member discount only)
|
||||||
|
|
||||||
|
### Scenario 3: Clean Fabrication Space (Standard User)
|
||||||
|
- Area: Clean Fabrication (space & tools only)
|
||||||
|
- Time: 4 hours (half-day)
|
||||||
|
- Rate: $50/hour
|
||||||
|
- Discount: 5% (half-day package)
|
||||||
|
- Total: $50 × 4 × 0.95 = $190
|
||||||
|
- Standard Rate: $200
|
||||||
|
- Savings: $10
|
||||||
|
- Includes: Space, hand tools, basic equipment
|
||||||
|
- Excludes: Supplies, materials
|
||||||
|
|
||||||
|
### Scenario 4: Full Week CNC (Enterprise Member)
|
||||||
|
- Equipment: CNC Mill
|
||||||
|
- Time: 40 hours (full week)
|
||||||
|
- Rate: $75/hour
|
||||||
|
- Member Discount: 20% (Enterprise)
|
||||||
|
- Volume Discount: 10% (40+ hours)
|
||||||
|
- Package Discount: NOT APPLICABLE (volume discount)
|
||||||
|
- Total Discount: 30% (20% member + 10% volume)
|
||||||
|
- Total: $75 × 40 × 0.70 = $2,100
|
||||||
|
- Standard Price: $3,000
|
||||||
|
- Savings: $900
|
||||||
|
|
||||||
|
### Scenario 5: Dirty Fabrication Space + CNC (Professional Member)
|
||||||
|
- Equipment: Dirty Fabrication space (outside) + CNC Mill
|
||||||
|
- Time: 8 hours
|
||||||
|
- Dirty Fabrication Space: $25 × 8 = $200 (no discount)
|
||||||
|
- CNC Mill: $75 × 8 = $600 (standard rate)
|
||||||
|
- Member Discount: 10% on CNC only
|
||||||
|
- CNC Discount: $600 × 0.90 = $540
|
||||||
|
- Total: $200 + $540 = $740
|
||||||
|
- Note: No discounts on dirty fabrication space
|
||||||
|
|
||||||
|
## Terms & Conditions
|
||||||
|
|
||||||
|
### Payment Terms
|
||||||
|
- Full payment due at time of booking
|
||||||
|
- Payment methods: Credit card, PayPal, cash
|
||||||
|
- No credit terms available
|
||||||
|
- No invoicing for bookings under $500
|
||||||
|
|
||||||
|
### Liability Waiver
|
||||||
|
- All users must sign liability waiver
|
||||||
|
- User responsible for personal injury
|
||||||
|
- User responsible for equipment damage
|
||||||
|
- Insurance recommended for commercial users
|
||||||
|
|
||||||
|
### Right to Refuse
|
||||||
|
- We reserve right to refuse service
|
||||||
|
- Safety violations may result in termination
|
||||||
|
- Equipment misuse may result in ban
|
||||||
|
- All decisions at management discretion
|
||||||
|
|
||||||
|
## Contact Information
|
||||||
|
|
||||||
|
### Reservations
|
||||||
|
- **Phone:** (512) 555-0123
|
||||||
|
- **Email:** reservations@startinglineproductions.com
|
||||||
|
- **Hours:** 8 AM - 6 PM (booking hours)
|
||||||
|
|
||||||
|
### General Inquiries
|
||||||
|
- **Phone:** (512) 555-0123
|
||||||
|
- **Email:** info@startinglineproductions.com
|
||||||
|
- **Hours:** 8 AM - 6 PM
|
||||||
|
|
||||||
|
### Technical Support
|
||||||
|
- **Email:** technical@startinglineproductions.com
|
||||||
|
- **Hours:** 8 AM - 6 PM
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
**Last Updated:** January 13, 2026
|
||||||
|
**Version:** 1.1
|
||||||
Reference in New Issue
Block a user