diff --git a/BUSINESS-RULES.md b/BUSINESS-RULES.md new file mode 100644 index 0000000..9d45084 --- /dev/null +++ b/BUSINESS-RULES.md @@ -0,0 +1,526 @@ +# Business Rules & Pricing Policies + +This document defines the business rules and pricing policies for Starting Line Productions LLC. + +## Rental Operations + +### Operating Hours + +| Day | Status | Rental Hours | +|------|---------|---------------| +| Monday | Open | 9 AM - 7 PM | +| Tuesday | Open | 9 AM - 7 PM | +| Wednesday | Open | 9 AM - 7 PM | +| Thursday | Open | 9 AM - 7 PM | +| Friday | Open | 9 AM - 7 PM | +| Saturday | Open | 9 AM - 7 PM | +| Sunday | **Closed** | No rentals | + +**Total Rental Hours:** 10 hours per day +**First Rental:** 9:00 AM sharp +**Last Rental:** Must start by 7:00 PM + +### Minimum Rental + +**Minimum Booking:** 1 hour +- All bookings must be for at least 1 hour +- No partial hour bookings +- Additional time billed in 1-hour increments + +## Pricing Structure + +### Standard Hourly Rates + +Equipment and areas are billed at their posted hourly rate. + +**Examples:** +- CNC Mill: $75/hour +- EE Garage (workbench): $20/hour +- Dirty Fabrication (outside space): $25/hour +- Clean Fabrication (full): $65/hour + +### Package Discounts + +#### Half-Day Package +- **Discount:** 5% off hourly rate +- **Duration:** 4-5 hours +- **Minimum:** 4 hours +- **Availability:** Most equipment and areas +- **EXCEPTIONS:** Dirty Fabrication outside space (see below) + +#### Full-Day Package +- **Discount:** 10% off hourly rate +- **Duration:** Full 10-hour day +- **Minimum:** 8 hours (full-day discount applies) +- **Availability:** Most equipment and areas +- **EXCEPTIONS:** Dirty Fabrication outside space (see below) + +**Time Blocks:** +- Morning Half-Day: 9 AM - 2 PM (5 hours) +- Afternoon Half-Day: 2 PM - 7 PM (5 hours) +- Full-Day: 9 AM - 7 PM (10 hours) + +**Calculation:** +``` +Standard: 4 hours × $75/hour = $300 +Half-Day: 4 hours × $75/hour × 0.95 = $285 +Savings: $15 +``` + +### Special Packages + +#### Clean Fabrication Space & Tools Only + +**Rate:** $50.00/hour +**Includes:** +- Access to Clean Fabrication area (upstairs) +- All hand tools and basic equipment +- Workbench and workspace +- Standard tools (wrenches, screwdrivers, pliers, etc.) +- Measuring tools (calipers, rulers, etc.) +- Clamps and vises + +**Excludes:** +- Consumables (adhesives, fasteners, etc.) +- Materials (must bring your own) +- Specialty tools (power tools, precision equipment) +- Supplies (cleaning, lubricants, etc.) +- Test equipment (if applicable to clean fabrication) + +**Ideal For:** +- Assembly projects +- Precision work needing clean environment +- Projects requiring basic tools only +- Testing and verification +- Small-scale fabrication + +**Comparison:** +``` +Standard Clean Fabrication: $65/hour (includes supplies/materials) +Space & Tools Only: $50/hour (excludes supplies/materials) +Savings: $15/hour (23% discount) +``` + +## Area Rentals + +### Dirty Fabrication (Outside Space) + +**Rate:** $25.00/hour +**Includes:** +- Access to outside dirty fabrication area (backyard) +- Fabrication tables and workspaces +- **ALL TOOLS from garage and shed** (see Dirty Fabrication area page for inventory) +- Covered workspace (canopy) +- Basic welding stations (2) +- Hand tools, cutting tools, measuring tools +- Clamps, vises, workholding equipment +- Power tools (cordless and wired) +- Grinding and finishing tools +- Band saw, drill press (when available) +- All standard fabrication tools + +**Excludes:** +- CNC equipment (requires separate booking) +- Specialty equipment requiring training +- Premium tools (labeled separately) +- Consumables (welding rods, cutting discs, grinding discs, etc.) +- Materials (metal, stock, fasteners, etc.) +- Personal protective equipment (bring your own or rent) + +**Important:** +- **NO HALF-DAY DISCOUNTS** on outside dirty fabrication space +- **NO FULL-DAY DISCOUNTS** on outside dirty fabrication space +- Standard hourly rate applies for all time blocks +- Member discounts still apply (10%, 15%, or 20%) +- Tools must be cleaned and returned after use +- Report any broken tools immediately + +**Ideal For:** +- Welding and metal fabrication (full tool access) +- Large-scale projects requiring outdoor space +- Projects needing variety of tools +- General fabrication and assembly +- Metalworking with standard equipment +- Temporary storage of materials +- Any dirty fabrication work + +**Pricing Examples:** +``` +1 Hour: $25 +4 Hours: $100 (no half-day discount) +8 Hours: $200 (no full-day discount) +Full Day (10 hours): $250 (no full-day discount) +``` + +**With Membership Discounts:** +``` +Standard Member (5% off): $25 × 10 × 0.95 = $237.50 +Professional Member (10% off): $25 × 10 × 0.90 = $225 +Enterprise Member (20% off): $25 × 10 × 0.80 = $200 +``` + +### Other Area Rentals + +| Area | Hourly Rate | Half-Day (5hrs) | Full-Day (10hrs) | Notes | +|-------|-------------|----------------|------------------|-------| +| EE Garage (workbench) | $20/hr | $76 (5% off) | $140 (10% off) | Discounts available | +| Dirty Fabrication (outside space) | $25/hr | **$125 (no discount)** | **$250 (no discount)** | **NO DISCOUNTS** | +| Clean Fabrication (full) | $65/hr | $244.25 (5% off) | $448.75 (10% off) | Discounts available | +| Clean Fabrication (space only) | $50/hr | $190 (5% off) | $350 (10% off) | Discounts available | +| Kitchen | $45/hr | $171.25 (5% off) | $315 (10% off) | Discounts available | + +**Note on Dirty Fabrication Space:** +- Outside backyard space: $25/hour, NO package discounts +- Dirty fabrication with equipment (garage/shed): Separate pricing, discounts may apply +- See individual equipment pages for garage/shed equipment pricing + +## Booking Policies + +### Time Slots + +**Standard Time Slots:** +- 1-hour increments +- Can combine for longer rentals +- Must start on or after 9:00 AM +- Must start by 7:00 PM (last rental start time) + +**Time Slot Examples:** +- 9:00 AM - 10:00 AM (1 hour) +- 9:00 AM - 1:00 PM (4 hours - half-day package) +- 9:00 AM - 7:00 PM (10 hours - full-day package) +- 2:00 PM - 5:00 PM (3 hours - standard rate) + +### Advance Booking + +**Minimum Lead Time:** 2 hours +- Bookings made less than 2 hours in advance require approval +- Same-day bookings subject to availability + +**Recommended Lead Time:** +- Equipment: 24-48 hours advance notice +- Areas: 2-4 hours advance notice +- Packages (half/full day): 24 hours advance notice + +### Payment Terms + +**Payment Due:** At time of booking +- Full payment required to confirm reservation +- Credit card, PayPal, or cash accepted +- Reservations not confirmed until payment received + +**Refund Policy:** +- Cancellations 24+ hours: Full refund +- Cancellations 12-24 hours: 50% refund +- Cancellations <12 hours: No refund +- Weather-related cancellations: Full refund + +## Membership Benefits + +### Standard Members +- Access to all standard rates +- Booking during business hours +- Basic support + +**Package Discount:** 5% on all packages (where available) +- Half-Day: 10% discount (5% member + 5% package) +- Full-Day: 15% discount (5% member + 10% package) + +**Important:** Member discounts apply to dirty fabrication outside space, but package discounts do NOT apply. + +### Professional Members ($299/month) +- **10% discount** on all hourly rates +- **15% discount** on half-day packages (10% member + 5% package) +- **20% discount** on full-day packages (10% member + 10% package) +- Priority booking (24-hour advance) +- Extended hours access (by arrangement) +- Equipment training included + +**Example Pricing (Professional Member):** +``` +CNC Mill - Standard: $75/hour +CNC Mill - Member Rate: $67.50/hour (10% off) + +Half-Day - Standard: 5% off +Half-Day - Professional: 15% off (10% + 5%) +4 hours × $67.50 × 0.85 = $229.50 +Standard Half-Day: $285 +Savings: $55.50 + +Full-Day - Standard: 10% off +Full-Day - Professional: 20% off (10% + 10%) +10 hours × $67.50 × 0.80 = $540 +Standard Full-Day: $675 +Savings: $135 + +Dirty Fabrication (Outside Space) - Professional: +10 hours × $25 × 0.90 = $225 +Standard: $250 (no package discount) +Savings: $25 (member discount only) +``` + +### Enterprise Members ($599/month) +- **20% discount** on all hourly rates +- **25% discount** on half-day packages (20% member + 5% package) +- **30% discount** on full-day packages (20% member + 10% package) +- Priority booking (48-hour advance) +- 24/7 access (keycard) +- Dedicated project manager +- Annual safety certification included + +**Example Pricing (Enterprise Member):** +``` +CNC Mill - Standard: $75/hour +CNC Mill - Member Rate: $60/hour (20% off) + +Half-Day - Enterprise: 25% off (20% + 5%) +4 hours × $60 × 0.75 = $180 +Standard Half-Day: $285 +Savings: $105 + +Full-Day - Enterprise: 30% off (20% + 10%) +10 hours × $60 × 0.70 = $420 +Standard Full-Day: $675 +Savings: $255 + +Dirty Fabrication (Outside Space) - Enterprise: +10 hours × $25 × 0.80 = $200 +Standard: $250 (no package discount) +Savings: $50 (member discount only) +``` + +## Equipment-Specific Pricing + +### High-End Equipment + +Some equipment has minimum booking requirements: + +| Equipment | Hourly Rate | Minimum Booking | Half-Day (5hrs) | Full-Day (10hrs) | +|-----------|-------------|-----------------|-------------------|-------------------| +| CNC Mill | $75/hr | 2 hours | $337.50 (5% off) | $562.50 (10% off) | +| CNC Router | $60/hr | 2 hours | $270.00 (5% off) | $450.00 (10% off) | +| CNC Lathe | $65/hr | 2 hours | $292.50 (5% off) | $487.50 (10% off) | +| Pick & Place | TBD | 4 hours | TBD | TBD | +| Reflow Oven | TBD | 2 hours | TBD | TBD | +| Laser Cutter | TBD | 2 hours | TBD | TBD | + +## Additional Services + +### Training & Certification + +| Service | Rate | Notes | +|---------|-------|-------| +| Equipment Training | Included | Complimentary for first booking | +| Safety Orientation | Included | 45-minute overview | +| Annual Certification | Included | For Professional/Enterprise members | +| Individual Training | $50/hr | For additional or refresher training | + +### Consulting Services + +| Service | Rate | Notes | +|---------|-------|-------| +| Design Consultation | $85/hr | CAD/CAM assistance | +| Technical Assistance | $75/hr | Hands-on project support | +| Project Setup | $60/hr | Complete project initialization | +| Rapid Prototyping | TBD | Per project pricing | + +## Special Offers & Promotions + +### First-Time User Special +- **Offer:** Complimentary safety orientation and equipment training +- **Value:** Up to $200 savings +- **Requirements:** First booking only +- **Includes:** All required training for booked equipment + +### Volume Discounts +- **10+ hours:** 5% additional discount +- **40+ hours (full week):** 10% additional discount +- **100+ hours (monthly):** Custom pricing + +**Note:** Volume discounts stack with member discounts but NOT with package discounts (half/full day). Best discount applies. + +**Important for Dirty Fabrication Outside Space:** +- Volume discounts STILL apply (e.g., 10% for 40+ hours) +- Package discounts DO NOT apply +- Member discounts APPLY +- Best discount applies (volume or member, whichever is greater) + +**Example: Dirty Fabrication Outside Space (Enterprise Member, 40 hours)** +``` +Standard: 40 hours × $25 = $1,000 +Member Discount (20% off): $800 +Volume Discount (10% off - 40+ hours): $900 +Best Discount Applied: Member discount (20%) +Total: $800 +Savings: $200 +``` + +### Package Combinations + +Members can combine volume + member discounts (package discounts excluded): +``` +Professional Member + 40 Hours (Full Week): +- Base Rate: $75/hour +- Professional Member: 10% off = $67.50/hour +- Volume Discount (40+ hours): 10% off = $60.75/hour +- Total Discount: 19% off standard rate + +40 hours × $75 × 0.81 = $2,430 +Standard: $3,000 +Savings: $570 +``` + +**Dirty Fabrication Outside Space - No Package Discounts:** +``` +Professional Member + 40 Hours: +- Base Rate: $25/hour +- Professional Member: 10% off = $22.50/hour +- Volume Discount (40+ hours): 10% off = $22.50/hour +- Best Discount: 10% (member = volume) + +40 hours × $25 × 0.90 = $900 +Standard: $1,000 +Savings: $100 +``` + +## Availability & Booking + +### Real-Time Availability + +Check availability by: +1. Contacting via phone: (512) 555-0123 +2. Email: reservations@startinglineproductions.com +3. Online booking (coming soon) + +### Peak vs Off-Peak Hours + +**All hours are peak hours:** No off-peak pricing + +**Peak Times:** 9 AM - 7 PM +**All rentals:** During peak times only + +### Booking Process + +1. **Contact Us:** Check availability and pricing +2. **Receive Quote:** Get confirmation of rates and discounts +3. **Make Payment:** Pay to confirm booking +4. **Complete Training:** First-time users complete orientation +5. **Start Rental:** Begin your project at scheduled time + +## Rules & Policies + +### Late Policy +- **Late arrival:** No extension of booked time (ends at scheduled time) +- **Early departure:** No refund for unused time +- **Extension requests:** Subject to availability + +### Cancellation Policy +- **24+ hours notice:** Full refund +- **12-24 hours notice:** 50% refund +- **<12 hours notice:** No refund +- **Weather:** Full refund (at our discretion) + +### Equipment Use +- **Damage:** User responsible for damage beyond normal wear +- **Misuse:** Additional fees for equipment misuse +- **Supplies:** Consumables billed separately (unless package included) +- **Clean-up:** Users must clean area before leaving (or pay cleaning fee) + +### Safety Requirements +- **PPE:** Required for all equipment (safety glasses, etc.) +- **Training:** Required for all major equipment +- **Supervision:** First-time use may require supervision +- **Certification:** Annual certification required for returning users + +## Pricing Examples + +### Scenario 1: Dirty Fabrication Outside Space (Standard User) +- Area: Dirty Fabrication (outside backyard) +- Time: 4 hours (half-day) +- Rate: $25/hour +- Discount: NONE (no half-day discount for this space) +- Total: $25 × 4 = $100 +- Note: No package discounts apply + +### Scenario 2: Dirty Fabrication Outside Space (Professional Member) +- Area: Dirty Fabrication (outside backyard) +- Time: 10 hours (full-day) +- Rate: $25/hour +- Member Discount: 10% (Professional) +- Package Discount: NONE (no full-day discount for this space) +- Total: $25 × 10 × 0.90 = $225 +- Standard Price: $250 (no package discount) +- Savings: $25 (member discount only) + +### Scenario 3: Clean Fabrication Space (Standard User) +- Area: Clean Fabrication (space & tools only) +- Time: 4 hours (half-day) +- Rate: $50/hour +- Discount: 5% (half-day package) +- Total: $50 × 4 × 0.95 = $190 +- Standard Rate: $200 +- Savings: $10 +- Includes: Space, hand tools, basic equipment +- Excludes: Supplies, materials + +### Scenario 4: Full Week CNC (Enterprise Member) +- Equipment: CNC Mill +- Time: 40 hours (full week) +- Rate: $75/hour +- Member Discount: 20% (Enterprise) +- Volume Discount: 10% (40+ hours) +- Package Discount: NOT APPLICABLE (volume discount) +- Total Discount: 30% (20% member + 10% volume) +- Total: $75 × 40 × 0.70 = $2,100 +- Standard Price: $3,000 +- Savings: $900 + +### Scenario 5: Dirty Fabrication Space + CNC (Professional Member) +- Equipment: Dirty Fabrication space (outside) + CNC Mill +- Time: 8 hours +- Dirty Fabrication Space: $25 × 8 = $200 (no discount) +- CNC Mill: $75 × 8 = $600 (standard rate) +- Member Discount: 10% on CNC only +- CNC Discount: $600 × 0.90 = $540 +- Total: $200 + $540 = $740 +- Note: No discounts on dirty fabrication space + +## Terms & Conditions + +### Payment Terms +- Full payment due at time of booking +- Payment methods: Credit card, PayPal, cash +- No credit terms available +- No invoicing for bookings under $500 + +### Liability Waiver +- All users must sign liability waiver +- User responsible for personal injury +- User responsible for equipment damage +- Insurance recommended for commercial users + +### Right to Refuse +- We reserve right to refuse service +- Safety violations may result in termination +- Equipment misuse may result in ban +- All decisions at management discretion + +## Contact Information + +### Reservations +- **Phone:** (512) 555-0123 +- **Email:** reservations@startinglineproductions.com +- **Hours:** 8 AM - 6 PM (booking hours) + +### General Inquiries +- **Phone:** (512) 555-0123 +- **Email:** info@startinglineproductions.com +- **Hours:** 8 AM - 6 PM + +### Technical Support +- **Email:** technical@startinglineproductions.com +- **Hours:** 8 AM - 6 PM + +--- + +**Last Updated:** January 13, 2026 +**Version:** 1.1