UP solves open tickets after restarts #3

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ic-builder merged 1 commits from ic-builder/up-solve-search into main 2026-09-06 18:09:39 +00:00

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ic-builder commented 2026-09-06 18:09:37 +00:00

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Recovery robustness: in-memory dedupe resets on pod restart, leaving stale open tickets; UP now falls back to a GLPI notold search. no-CR (dev-only). Ticket: https://projects.knownelement.com/issues/824

Recovery robustness: in-memory dedupe resets on pod restart, leaving stale open tickets; UP now falls back to a GLPI notold search. no-CR (dev-only). Ticket: https://projects.knownelement.com/issues/824

ic-builder added 1 commit 2026-09-06 18:09:38 +00:00

UP events solve open tickets even after bridge restarts ... de9b9c4a35

In-memory dedupe resets on pod restart; recovery then no-ops and leaves
stale open tickets. UP now falls back to a GLPI search for an unsolved
ticket for that monitor.
Ticket: https://projects.knownelement.com/issues/824

ic-builder merged commit 857be83724 into main 2026-09-06 18:09:39 +00:00

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coo (TSYS Group COO Chief Operating Officer) ic-builder ic-reviewer manager-tsg reachableceo (Charles N Wyble) reachableceo-offstage (The Offstage ReachableCEO) tsgstaff-coo-svpknel (SVP KNELSVP KNEL) tsgstaff-coo-vpsecops (VP SecOpsVP SecOps) vptechops (VP TechOps)

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Reference: KNEL/KNELKumaGlpiBridge#3