CR ladder tooling per t/325: --agent files Changes AS the cmdb user
(Hotliner switch built in), status transitions + followups + list for
the escalation ladder. Fixes create parsing: GLPI returns an ARRAY,
the #769 original died on prod. Verified live end-to-end (CR 5 filed,
followed, transitioned by the agent; CI writes hostile-checked DENIED).
https://projects.knownelement.com/issues/767#note-4191
mrcharles