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28 lines
1.3 KiB
ReStructuredText
28 lines
1.3 KiB
ReStructuredText
=============
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Ticket Triage
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=============
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Ticket triage is a weekly, informal ritual that is meant to solve the problem of
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tickets getting opened and then forgotten about. It is simple and keeps project
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momentum going and prevents ticket cruft.
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It fosters conversation around project tasks and philosophies as they relate to
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milestones.
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Process
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-------
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- The role of Ticket Triager rotates regularly-ish, and is assigned ad hoc
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- The Triager needs a ``Trac`` account
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- The Triager looks at all the tickets that have been created in the last week (or month, etc.)
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- They can use a custom query or do this as the week progresses
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- BONUS ROUND: Dig up a stale ticket from the past
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- Assign each ticket to a milestone on the Roadmap
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- The following situations merit discussion:
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- A ticket doesn't have an appropriate milestone and we should create one
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- A ticket, in vanishingly rare circumstances, should be deleted
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- The ticket is spam
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- The ticket contains sensitive information and harm will come to one or more people if it continues to be distributed
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- A ticket could be assigned to multiple milestones
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- There is another question about a ticket
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- These tickets will be brought as necessary to one of our meetings (currently Tuesdays) for discussion
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