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Add troubleshooting tip
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name | about | title | labels | assignees |
---|---|---|---|---|
Bugs and Issues | Create a report to help us improve | NEEDS TRIAGE |
Before filing a Bug Report
Using these will ensure you get quicker support, and make this space available for code-related issues. Thank you!
- Knowledge Base => Guides and documentation on how to use ZeroTier.
- Discuss Forum => Our discussion forum for users and support to mutually resolve issues & suggest ideas.
- Reddit => Our subreddit, which we monitor regularly and is fairly active.
If you still want to file a Bug Report
Required
- What you expect to be happening.
- What is actually happening?
- Any steps to reproduce the error.
- Any screenshots that would help us out.
Additional information
Desktop (please complete the following information):
- OS: [e.g. Mac, Linux, Windows, BSD]
- OS/Distribution Version
- ZeroTier Version [e.g. 1.4.6]
Smartphone (please complete the following information):
- Device: [e.g. iPhone6]
- OS: [e.g. iOS8.1]
- ZeroTier Version [e.g. 1.4.6]
Embedded & NAS (please complete the following information):
- Device: [e.g. Synology, Pi4]
- OS/Distribution (if applicable)
- ZeroTier Version [e.g. 1.4.6]
Additional context
- ZeroTier Network Configuration: IPv4 & IPv6 networks defined on your ZeroTier Central
- Router Config: are you permitting port 9993, uPnP, and NAT-PMP?
- Firewall Config: are you permitting port 9993 on your OS; setting it to "Private" on Windows?
- Are you using this at home, in an office, college, etc?
- Have you tried screaming into your router?