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@ -11,39 +11,21 @@ assignees: ''
_Using these will ensure you get quicker support, and make this space available for code-related issues. Thank you!_
- [Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview) => Guides and documentation on how to use ZeroTier.
- [Docs Site](https://docs.zerotier.com/zerotier/troubleshooting) => Troubleshooting, quickstarts, and more advanced topics.
- [Discuss Forum](https://discuss.zerotier.com/) => Our discussion forum for users and support to mutually resolve issues & suggest ideas.
- [Reddit](https://www.reddit.com/r/zerotier/) => Our subreddit, which we monitor regularly and is fairly active.
- [Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview) => Older wiki.
If you are having a connection issue, it's much easier to diagnose through the discussion forum or the ticket system.
# If you still want to file a Bug Report
## Required
## Please let us know
- What you expect to be happening.
- What is actually happening?
- Any steps to reproduce the error.
- Any screenshots that would help us out.
- Any relevant console output or screenshots.
- What operating system and ZeroTier version. Please try the latest ZeroTier release.
## Additional information
**Desktop (please complete the following information):**
- OS: [e.g. Mac, Linux, Windows, BSD]
- OS/Distribution Version
- ZeroTier Version [e.g. 1.4.6]
**Smartphone (please complete the following information):**
- Device: [e.g. iPhone6]
- OS: [e.g. iOS8.1]
- ZeroTier Version [e.g. 1.4.6]
**Embedded & NAS (please complete the following information):**
- Device: [e.g. Synology, Pi4]
- OS/Distribution (if applicable)
- ZeroTier Version [e.g. 1.4.6]
**Additional context**
- ZeroTier Network Configuration: IPv4 & IPv6 networks defined on your ZeroTier Central
- Router Config: are you permitting port 9993, uPnP, and NAT-PMP?
- Firewall Config: are you permitting port 9993 on your OS; setting it to "Private" on Windows?
- Are you using this at home, in an office, college, etc?
- Have you tried screaming into your router?