#import "/template.typ": report
#show: report.with(
  title: "Q3 Operations Briefing",
  subtitle: "Infrastructure & Platform Status",
  author: "reachableceo",
  date: "2026-08-29",
  classification: "TSYS INTERNAL",
)

= Executive Summary

Platform operations ran *cleanly* through Q3 with _zero_ customer-facing incidents. The migration called out in `docs/MIGRATION-projects.md` completed two weeks ahead of schedule. Cost per compute hour fell 31% against plan.

Key outcomes for the quarter:

- All five product lines shipped their roadmap commitments
- Mean time to recovery dropped from 42 minutes to 9 minutes
- The briefing pipeline now delivers the 0630 CST morning brief on time

= Financial Overview

Revenue tracked ahead of plan every month of the quarter; margin expanded on mix shift toward managed services.

#table(
  columns: (1fr, 1fr, 1fr, 1fr),
  inset: 6.5pt,
  stroke: 0.5pt + rgb("#c9d3dd"),
  align: (left, right, right, right),
  table.header(
    table.cell(fill: rgb("#24425c"))[#text(fill: white, weight: "bold", size: 9pt)[Quarter]],
    table.cell(fill: rgb("#24425c"))[#text(fill: white, weight: "bold", size: 9pt)[Revenue]],
    table.cell(fill: rgb("#24425c"))[#text(fill: white, weight: "bold", size: 9pt)[Cost]],
    table.cell(fill: rgb("#24425c"))[#text(fill: white, weight: "bold", size: 9pt)[Margin]],
  ),
  [Q1],
  [\$120K],
  [\$80K],
  [33%],
  [Q2],
  [\$180K],
  [\$90K],
  [50%],
  [Q3],
  [\$241K],
  [\$101K],
  [58%],
  [Q4 (fcst)],
  [\$260K],
  [\$110K],
  [58%],
)


== Revenue trajectory

#figure(image("chart-1.png", width: 78%), caption: [Revenue by quarter (\$K)])

= Risks & Follow-ups

+ Cloud contract renewal lands 10/15; finance needs the usage forecast by

9/20

+ The offstage VM pair still runs single-node Redis for quota state

#quote(block: true)[Recommendation: approve the HA Redis line item before the renewal window.]

Nothing in this brief is export-controlled; distribution is TSYS staff only.