---
title: Q3 Operations Briefing
subtitle: Infrastructure & Platform Status
author: reachableceo
date: 2026-08-29
classification: TSYS INTERNAL
template: report
---

# Executive Summary

Platform operations ran **cleanly** through Q3 with *zero* customer-facing
incidents. The migration called out in `docs/MIGRATION-projects.md` completed
two weeks ahead of schedule. Cost per compute hour fell 31% against plan.

Key outcomes for the quarter:

- All five product lines shipped their roadmap commitments
- Mean time to recovery dropped from 42 minutes to 9 minutes
- The briefing pipeline now delivers the 0630 CST morning brief on time

# Financial Overview

Revenue tracked ahead of plan every month of the quarter; margin expanded on
mix shift toward managed services.

| Quarter | Revenue | Cost | Margin |
|:--------|--------:|-----:|-------:|
| Q1 | $120K | $80K | 33% |
| Q2 | $180K | $90K | 50% |
| Q3 | $241K | $101K | 58% |
| Q4 (fcst) | $260K | $110K | 58% |

## Revenue trajectory

```chart
type: bar
title: Revenue by quarter ($K)
Q1: 120
Q2: 180
Q3: 241
Q4: 260
```

# Risks & Follow-ups

1. Cloud contract renewal lands 10/15; finance needs the usage forecast by
   9/20
2. The offstage VM pair still runs single-node Redis for quota state

> Recommendation: approve the HA Redis line item before the renewal window.

Nothing in this brief is export-controlled; distribution is TSYS staff only.