Linter cleanup
This commit is contained in:
@@ -1,6 +1,8 @@
|
||||
##### Related Documents
|
||||
|
||||
- [User Needs](User-Needs)
|
||||
- [Interview Notes](interview-notes.html)
|
||||
|
||||
---
|
||||
|
||||
**Process impact:** This checklist will help you plan customer
|
||||
@@ -43,25 +45,25 @@ interviews.
|
||||
|
||||
### Interview Checklist
|
||||
|
||||
1. Be prompt, courteous, and business-like
|
||||
2. Introduce yourself and explain why you are there
|
||||
3. Make sure that you are interviewing the person you think you are.
|
||||
Get their contact information (e.g., email address) if you don't
|
||||
already have it.
|
||||
4. Ask permission to take notes. Don't record or video tape.
|
||||
5. Confirm the amount of time you and the interviewee have for
|
||||
this session.
|
||||
6. Give a quick indication of the type and number of questions that you
|
||||
have
|
||||
7. Work through the questions.
|
||||
8. Listen. That is why you are there.
|
||||
9. If the interviewee refers to existing documents, systems, equipment,
|
||||
or people, make sure that you understand what he or she is
|
||||
talking about. If it is important, ask if you may have a copy or
|
||||
screenshot (but, don't ask for anything containing proprietary
|
||||
information), or make a note of the important aspects of the items
|
||||
referred to. Note the URLs of any existing public
|
||||
websites discussed.
|
||||
1. Be prompt, courteous, and business-like
|
||||
2. Introduce yourself and explain why you are there
|
||||
3. Make sure that you are interviewing the person you think you are.
|
||||
Get their contact information (e.g., email address) if you don't
|
||||
already have it.
|
||||
4. Ask permission to take notes. Don't record or video tape.
|
||||
5. Confirm the amount of time you and the interviewee have for
|
||||
this session.
|
||||
6. Give a quick indication of the type and number of questions that you
|
||||
have
|
||||
7. Work through the questions.
|
||||
8. Listen. That is why you are there.
|
||||
9. If the interviewee refers to existing documents, systems, equipment,
|
||||
or people, make sure that you understand what he or she is
|
||||
talking about. If it is important, ask if you may have a copy or
|
||||
screenshot (but, don't ask for anything containing proprietary
|
||||
information), or make a note of the important aspects of the items
|
||||
referred to. Note the URLs of any existing public
|
||||
websites discussed.
|
||||
10. Try not to answer the questions yourself, or to react to interviewee
|
||||
requests by making promises to solve problems. Interviews are for
|
||||
understanding the problems, not solving them or setting schedules
|
||||
|
Reference in New Issue
Block a user