Linter cleanup

This commit is contained in:
William Sandner
2018-08-24 12:30:24 +02:00
parent af07911365
commit fb1bdcf829
26 changed files with 664 additions and 694 deletions

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##### Related Documents
- [User Needs](User-Needs)
- [Interview Notes](interview-notes.html)
---
**Process impact:** This checklist will help you plan customer
@@ -43,25 +45,25 @@ interviews.
### Interview Checklist
1. Be prompt, courteous, and business-like
2. Introduce yourself and explain why you are there
3. Make sure that you are interviewing the person you think you are.
Get their contact information (e.g., email address) if you don't
already have it.
4. Ask permission to take notes. Don't record or video tape.
5. Confirm the amount of time you and the interviewee have for
this session.
6. Give a quick indication of the type and number of questions that you
have
7. Work through the questions.
8. Listen. That is why you are there.
9. If the interviewee refers to existing documents, systems, equipment,
or people, make sure that you understand what he or she is
talking about. If it is important, ask if you may have a copy or
screenshot (but, don't ask for anything containing proprietary
information), or make a note of the important aspects of the items
referred to. Note the URLs of any existing public
websites discussed.
1. Be prompt, courteous, and business-like
2. Introduce yourself and explain why you are there
3. Make sure that you are interviewing the person you think you are.
Get their contact information (e.g., email address) if you don't
already have it.
4. Ask permission to take notes. Don't record or video tape.
5. Confirm the amount of time you and the interviewee have for
this session.
6. Give a quick indication of the type and number of questions that you
have
7. Work through the questions.
8. Listen. That is why you are there.
9. If the interviewee refers to existing documents, systems, equipment,
or people, make sure that you understand what he or she is
talking about. If it is important, ask if you may have a copy or
screenshot (but, don't ask for anything containing proprietary
information), or make a note of the important aspects of the items
referred to. Note the URLs of any existing public
websites discussed.
10. Try not to answer the questions yourself, or to react to interviewee
requests by making promises to solve problems. Interviews are for
understanding the problems, not solving them or setting schedules