solve: PUT not POST — GLPI updates require the update verb

The POST on /Ticket/<id> silently no-oped; the manual PUT worked. Ticket: https://projects.knownelement.com/issues/824
solve uses Ticket status 5 (solved), not the Change value
2026-09-06 13:29:17 -05:00 · 2026-09-06 13:18:05 -05:00 · 2026-09-06 18:09:39 +00:00 · 2026-09-06 13:09:34 -05:00
2 changed files with 6 additions and 2 deletions
@@ -216,15 +216,19 @@ func (b *bridge) handle(w http.ResponseWriter, r *http.Request) {
 	case 1: // UP
 		tid, exists := b.open[k.Monitor.Name]
 		if !exists {
+			// restarts wipe the in-memory map; search GLPI for an open ticket
+			tid, _ = b.glpi.openTicketFor(k.Monitor.Name)
+			if tid == 0 {
 				return
 			}
+		}
 		delete(b.open, k.Monitor.Name)
 		go func() {
 			fu := fmt.Sprintf("RECOVERY: monitor %s back UP at %s. Ticket auto-closing as solved with recovery evidence.", k.Monitor.Name, k.Heartbeat.Time)
 			if err := b.glpi.followup(tid, fu); err != nil {
 				log.Printf("followup failed (continuing to solve): %v", err)
 			}
-			if err := b.glpi.do("POST", fmt.Sprintf("/Ticket/%d", tid), map[string]any{"input": map[string]any{"status": 11}}, nil); err != nil { // 11 = solved
+			if err := b.glpi.do("PUT", fmt.Sprintf("/Ticket/%d", tid), map[string]any{"input": map[string]any{"status": 5}}, nil); err != nil { // ticket status 5 = solved
 				log.Printf("solve failed: %v", err)
 			}
 		}()
Author	SHA1	Message	Date
ic-builder	62564a4796	solve: PUT not POST — GLPI updates require the update verb ci / vet (pull_request) Successful in 46s Details The POST on /Ticket/<id> silently no-oped; the manual PUT worked. Ticket: https://projects.knownelement.com/issues/824	2026-09-06 13:29:17 -05:00
ic-builder	f7ffa441f6	solve uses Ticket status 5 (solved), not the Change value Ticket: https://projects.knownelement.com/issues/824	2026-09-06 13:18:05 -05:00
ic-builder	857be83724	Merge pull request 'UP solves open tickets after restarts' (#3 ) from ic-builder/up-solve-search into main ci / vet (push) Successful in 1m25s Details	2026-09-06 18:09:39 +00:00
ic-builder	de9b9c4a35	UP events solve open tickets even after bridge restarts ci / vet (pull_request) Successful in 47s Details In-memory dedupe resets on pod restart; recovery then no-ops and leaves stale open tickets. UP now falls back to a GLPI search for an unsolved ticket for that monitor. Ticket: https://projects.knownelement.com/issues/824	2026-09-06 13:09:34 -05:00