## Definitions

For purposes of this contract:

- **"{{PARTY1}}"** ("**Party 1**", "**Provider**") means Known Element Enterprises LLC, the management company of Turnkey Network Systems LLC.
- **"{{PARTY2}}"** ("**Party 2**", "**Recipient**") means the TSYS Group component entity identified in the Parties section of this contract.
- **"TSYS Group"** means Turnkey Network Systems LLC and all component/series LLCs under it.
- **"Services"** means the applications, systems, and services listed in the sections titled "Services Offered by {{PARTY1}}", as amended from time to time by mutual written agreement.
- **"Group-wide Service"** means a Service offered to all TSYS Group components (the "All TSYS Group" catalogs).
- **"LOB Bespoke Service"** means a Service offered only to a specific line of business ("**LOB**") of Party 2 (the "LOB Bespoke" catalogs).
- **"SLA"** (Service Level Agreement) means the minimum availability commitment stated in the SLA/SLO section.
- **"SLO"** (Service Level Objective) means the internal availability target stated in the SLA/SLO section, which is aspirational and non-binding.
- **"Monthly Uptime"** means, for a given calendar month, the percentage of minutes in which the Service was reachable and responding, measured by {{PARTY1}}'s monitoring platform, excluding scheduled maintenance windows noticed at least 48 hours in advance.
- **"Confidential Information"** means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including business, financial, and technical information.