## SLA/SLO

- The services listed in the section titled "Services Offered by Known Element Enterprises LLC " are provided with the following SLA/SLO:

  - Service Level Agreement (SLA): {{SERVICES_SLA}}
  - Service Level Objective (SLO): {{SERVICES_SLO}}

- Penalities to {{PARTY1}} for not hitting the SLA/SLO

  - Penalty for missing the SLA: {{SLA_PENALTY}}
  - Penalty for missing the SLO: {{SLO_PENALTY}}