2021-04-03 18:24:08 +00:00
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=============
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Ticket Triage
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=============
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Ticket triage is a weekly, informal ritual that is meant to solve the problem of
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tickets getting opened and then forgotten about. It is simple and keeps project
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momentum going and prevents ticket cruft.
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It fosters conversation around project tasks and philosophies as they relate to
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milestones.
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Process
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-------
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- The role of Ticket Triager rotates weekly
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- The Triager needs admin status on ``Trac``
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- The Triager looks at all the tickets that have been created in the last week
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- They can use a custom query or do this as the week progresses
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- BONUS ROUND: Dig up a stale ticket from the past
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- Assign each ticket to a milestone on the Roadmap
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- The following situations merit discussion:
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- A ticket doesn't have an appropriate milestone and we should create one
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- A ticket should probably be deleted
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- A ticket could be assigned to multiple milestones
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- There is another question about a ticket
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2021-04-04 16:23:41 +00:00
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- These tickets will be brought to a weekly meeting (currently Tuesdays) for discussion
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2021-04-03 18:24:08 +00:00
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- Ticket Triager role is also assigned at this meeting
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