.. highlight:: kotlin
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Writing flows
=============

This article explains our approach to modelling business processes and the lower level network protocols that implement
them. It explains how the platform's flow framework is used, and takes you through the code for a simple
2-party asset trading flow which is included in the source.

Introduction
------------

Shared distributed ledgers are interesting because they allow many different, mutually distrusting parties to
share a single source of truth about the ownership of assets. Digitally signed transactions are used to update that
shared ledger, and transactions may alter many states simultaneously and atomically.

Blockchain systems such as Bitcoin support the idea of building up a finished, signed transaction by passing around
partially signed invalid transactions outside of the main network, and by doing this you can implement
*delivery versus payment* such that there is no chance of settlement failure, because the movement of cash and the
traded asset are performed atomically by the same transaction. To perform such a trade involves a multi-step flow
in which messages are passed back and forth privately between parties, checked, signed and so on.

Despite how useful these flows are, platforms such as Bitcoin and Ethereum do not assist the developer with the rather
tricky task of actually building them. That is unfortunate. There are many awkward problems in their implementation
that a good platform would take care of for you, problems like:

* Avoiding "callback hell" in which code that should ideally be sequential is turned into an unreadable mess due to the
  desire to avoid using up a thread for every flow instantiation.
* Surviving node shutdowns/restarts that may occur in the middle of the flow without complicating things. This
  implies that the state of the flow must be persisted to disk.
* Error handling.
* Message routing.
* Serialisation.
* Catching type errors, in which the developer gets temporarily confused and expects to receive/send one type of message
  when actually they need to receive/send another.
* Unit testing of the finished flow.

Actor frameworks can solve some of the above but they are often tightly bound to a particular messaging layer, and
we would like to keep a clean separation. Additionally, they are typically not type safe, and don't make persistence or
writing sequential code much easier.

To put these problems in perspective, the *payment channel protocol* in the bitcoinj library, which allows bitcoins to
be temporarily moved off-chain and traded at high speed between two parties in private, consists of about 7000 lines of
Java and took over a month of full time work to develop. Most of that code is concerned with the details of persistence,
message passing, lifecycle management, error handling and callback management. Because the business logic is quite
spread out the code can be difficult to read and debug.

As small contract-specific trading flows are a common occurrence in finance, we provide a framework for the
construction of them that automatically handles many of the concerns outlined above.

Theory
------

A *continuation* is a suspended stack frame stored in a regular object that can be passed around, serialised,
unserialised and resumed from where it was suspended. This concept is sometimes referred to as "fibers". This may
sound abstract but don't worry, the examples below will make it clearer. The JVM does not natively support
continuations, so we implement them using a library called Quasar which works through behind-the-scenes
bytecode rewriting. You don't have to know how this works to benefit from it, however.

We use continuations for the following reasons:

* It allows us to write code that is free of callbacks, that looks like ordinary sequential code.
* A suspended continuation takes far less memory than a suspended thread. It can be as low as a few hundred bytes.
  In contrast a suspended Java thread stack can easily be 1mb in size.
* It frees the developer from thinking (much) about persistence and serialisation.

A *state machine* is a piece of code that moves through various *states*. These are not the same as states in the data
model (that represent facts about the world on the ledger), but rather indicate different stages in the progression
of a multi-stage flow. Typically writing a state machine would require the use of a big switch statement and some
explicit variables to keep track of where you're up to. The use of continuations avoids this hassle.

A two party trading flow
------------------------

We would like to implement the "hello world" of shared transaction building flows: a seller wishes to sell some
*asset* (e.g. some commercial paper) in return for *cash*. The buyer wishes to purchase the asset using his cash. They
want the trade to be atomic so neither side is exposed to the risk of settlement failure. We assume that the buyer
and seller have found each other and arranged the details on some exchange, or over the counter. The details of how
the trade is arranged isn't covered in this article.

Our flow has two parties (B and S for buyer and seller) and will proceed as follows:

1. S sends a ``StateAndRef`` pointing to the state they want to sell to B, along with info about the price they require
   B to pay.
2. B sends to S a ``SignedTransaction`` that includes the state as input, B's cash as input, the state with the new
   owner key as output, and any change cash as output. It contains a single signature from B but isn't valid because
   it lacks a signature from S authorising movement of the asset.
3. S signs it and *finalises* the transaction. This means sending it to the notary, which checks the transaction for
   validity, recording the transaction in the local vault, and then sending it back to B who also checks it and commits
   the transaction to their local vault.

You can find the implementation of this flow in the file ``finance/src/main/kotlin/net/corda/flows/TwoPartyTradeFlow.kt``.

Assuming no malicious termination, they both end the flow being in possession of a valid, signed transaction that
represents an atomic asset swap.

Note that it's the *seller* who initiates contact with the buyer, not vice-versa as you might imagine.

We start by defining two classes that will contain the flow definition. We also pick what data will be used by
each side.

.. note:: The code samples in this tutorial are only available in Kotlin, but you can use any JVM language to
   write them and the approach is the same.

.. container:: codeset

   .. sourcecode:: kotlin

      object TwoPartyTradeFlow {
          class UnacceptablePriceException(val givenPrice: Amount<Currency>) : FlowException("Unacceptable price: $givenPrice")
          class AssetMismatchException(val expectedTypeName: String, val typeName: String) : FlowException() {
              override fun toString() = "The submitted asset didn't match the expected type: $expectedTypeName vs $typeName"
          }

          // This object is serialised to the network and is the first flow message the seller sends to the buyer.
          @CordaSerializable
          data class SellerTradeInfo(
                  val assetForSale: StateAndRef<OwnableState>,
                  val price: Amount<Currency>,
                  val sellerOwnerKey: CompositeKey
          )

          data class SignaturesFromSeller(val sellerSig: DigitalSignature.WithKey,
                                          val notarySig: DigitalSignature.LegallyIdentifiable)

          open class Seller(val otherParty: Party,
                            val notaryNode: NodeInfo,
                            val assetToSell: StateAndRef<OwnableState>,
                            val price: Amount<Currency>,
                            val myKeyPair: KeyPair,
                            override val progressTracker: ProgressTracker = Seller.tracker()) : FlowLogic<SignedTransaction>() {
              @Suspendable
              override fun call(): SignedTransaction {
                  TODO()
              }
          }

          open class Buyer(val otherParty: Party,
                           val notary: Party,
                           val acceptablePrice: Amount<Currency>,
                           val typeToBuy: Class<out OwnableState>) : FlowLogic<SignedTransaction>() {
              @Suspendable
              override fun call(): SignedTransaction {
                  TODO()
              }
          }
      }

This code defines several classes nested inside the main ``TwoPartyTradeFlow`` singleton. Some of the classes are
simply flow messages or exceptions. The other two represent the buyer and seller side of the flow.

Going through the data needed to become a seller, we have:

- ``otherParty: Party`` - the party with which you are trading.
- ``notaryNode: NodeInfo`` - the entry in the network map for the chosen notary. See ":doc:`consensus`" for more
  information on notaries.
- ``assetToSell: StateAndRef<OwnableState>`` - a pointer to the ledger entry that represents the thing being sold.
- ``price: Amount<Currency>`` - the agreed on price that the asset is being sold for (without an issuer constraint).
- ``myKeyPair: KeyPair`` - the key pair that controls the asset being sold. It will be used to sign the transaction.

And for the buyer:

- ``acceptablePrice: Amount<Currency>`` - the price that was agreed upon out of band. If the seller specifies
  a price less than or equal to this, then the trade will go ahead.
- ``typeToBuy: Class<out OwnableState>`` - the type of state that is being purchased. This is used to check that the
  sell side of the flow isn't trying to sell us the wrong thing, whether by accident or on purpose.

Alright, so using this flow shouldn't be too hard: in the simplest case we can just create a Buyer or Seller
with the details of the trade, depending on who we are. We then have to start the flow in some way. Just
calling the ``call`` function ourselves won't work: instead we need to ask the framework to start the flow for
us. More on that in a moment.

Suspendable functions
---------------------

The ``call`` function of the buyer/seller classes is marked with the ``@Suspendable`` annotation. What does this mean?

As mentioned above, our flow framework will at points suspend the code and serialise it to disk. For this to work,
any methods on the call stack must have been pre-marked as ``@Suspendable`` so the bytecode rewriter knows to modify
the underlying code to support this new feature. A flow is suspended when calling either ``receive``, ``send`` or
``sendAndReceive`` which we will learn more about below. For now, just be aware that when one of these methods is
invoked, all methods on the stack must have been marked. If you forget, then in the unit test environment you will
get a useful error message telling you which methods you didn't mark. The fix is simple enough: just add the annotation
and try again.

.. note:: Java 9 is likely to remove this pre-marking requirement completely.

Whitelisted classes with the Corda node
---------------------------------------

For security reasons, we do not want Corda nodes to be able to receive instances of any class on the classpath
via messaging, since this has been exploited in other Java application containers in the past.  Instead, we require
that every class contained in messages is whitelisted.  Some classes are whitelisted by default (see ``DefaultWhitelist``),
but others outside of that set need to be whitelisted either by using the annotation ``@CordaSerializable`` or via the
plugin framework.  See :doc:`serialization`.  You can see above that the ``SellerTradeInfo`` has been annotated.

Starting your flow
------------------

The ``StateMachineManager`` is the class responsible for taking care of all running flows in a node. It knows
how to register handlers with the messaging system (see ":doc:`messaging`") and iterate the right state machine
when messages arrive. It provides the send/receive/sendAndReceive calls that let the code request network
interaction and it will save/restore serialised versions of the fiber at the right times.

Flows can be invoked in several ways. For instance, they can be triggered by scheduled events,
see ":doc:`event-scheduling`" to learn more about this. Or they can be triggered directly via the Java-level node RPC
APIs from your app code.

You request a flow to be invoked by using the ``CordaRPCOps.startFlowDynamic`` method. This takes a
Java reflection ``Class`` object that describes the flow class to use (in this case, either ``Buyer`` or ``Seller``).
It also takes a set of arguments to pass to the constructor. Because it's possible for flow invocations to
be requested by untrusted code (e.g. a state that you have been sent), the types that can be passed into the
flow are checked against a whitelist, which can be extended by apps themselves at load time.  There are also a series
of inlined extension functions of the form ``CordaRPCOps.startFlow`` which help with invoking flows in a type
safe manner.

The process of starting a flow returns a ``FlowHandle`` that you can use to either observe
the result, observe its progress and which also contains a permanent identifier for the invoked flow in the form
of the ``StateMachineRunId``.

In a two party flow only one side is to be manually started using ``CordaRPCOps.startFlow``. The other side
has to be registered by its node to respond to the initiating flow via ``PluginServiceHub.registerFlowInitiator``.
In our example it doesn't matter which flow is the initiator and which is the initiated. For example, if we are to
take the seller as the initiator then we would register the buyer as such:

.. container:: codeset

   .. sourcecode:: kotlin

      val services: PluginServiceHub = TODO()
      services.registerFlowInitiator(Seller::class) { otherParty ->
        val notary = services.networkMapCache.notaryNodes[0]
        val acceptablePrice = TODO()
        val typeToBuy = TODO()
        Buyer(otherParty, notary, acceptablePrice, typeToBuy)
      }

This is telling the buyer node to fire up an instance of ``Buyer`` (the code in the lambda) when the initiating flow
is a seller (``Seller::class``).

Implementing the seller
-----------------------

Let's implement the ``Seller.call`` method. This will be run when the flow is invoked.

.. container:: codeset

    .. literalinclude:: ../../finance/src/main/kotlin/net/corda/flows/TwoPartyTradeFlow.kt
            :language: kotlin
            :start-after: DOCSTART 4
            :end-before: DOCEND 4
            :dedent: 4

Here we see the outline of the procedure. We receive a proposed trade transaction from the buyer and check that it's
valid. The buyer has already attached their signature before sending it. Then we calculate and attach our own signature
so that the transaction is now signed by both the buyer and the seller. We then *finalise* this transaction by sending
it to a notary to assert (with another signature) that the timestamp in the transaction (if any) is valid and there are no
double spends. Finally, after the finalisation process is complete, we retrieve the now fully signed transaction from
local storage. It will have the same ID as the one we started with but more signatures.

Let's fill out the ``receiveAndCheckProposedTransaction()`` method.

.. container:: codeset

    .. literalinclude:: ../../finance/src/main/kotlin/net/corda/flows/TwoPartyTradeFlow.kt
            :language: kotlin
            :start-after: DOCSTART 5
            :end-before: DOCEND 5
            :dedent: 4

Let's break this down. We fill out the initial flow message with the trade info, and then call ``sendAndReceive``.
This function takes a few arguments:

- The party on the other side.
- The thing to send. It'll be serialised and sent automatically.
- Finally a type argument, which is the kind of object we're expecting to receive from the other side. If we get
  back something else an exception is thrown.

Once ``sendAndReceive`` is called, the call method will be suspended into a continuation and saved to persistent
storage. If the node crashes or is restarted, the flow will effectively continue as if nothing had happened. Your
code may remain blocked inside such a call for seconds, minutes, hours or even days in the case of a flow that
needs human interaction!

.. note:: There are a couple of rules you need to bear in mind when writing a class that will be used as a continuation.
   The first is that anything on the stack when the function is suspended will be stored into the heap and kept alive by
   the garbage collector. So try to avoid keeping enormous data structures alive unless you really have to.  You can
   always use private methods to keep the stack uncluttered with temporary variables, or to avoid objects that
   Kryo is not able to serialise correctly.

   The second is that as well as being kept on the heap, objects reachable from the stack will be serialised. The state
   of the function call may be resurrected much later! Kryo doesn't require objects be marked as serialisable, but even so,
   doing things like creating threads from inside these calls would be a bad idea. They should only contain business
   logic and only do I/O via the methods exposed by the flow framework.

   It's OK to keep references around to many large internal node services though: these will be serialised using a
   special token that's recognised by the platform, and wired up to the right instance when the continuation is
   loaded off disk again.

The buyer is supposed to send us a transaction with all the right inputs/outputs/commands in response to the opening
message, with their cash put into the transaction and their signature on it authorising the movement of the cash.

You get back a simple wrapper class, ``UntrustworthyData<SignedTransaction>``, which is just a marker class that reminds
us that the data came from a potentially malicious external source and may have been tampered with or be unexpected in
other ways. It doesn't add any functionality, but acts as a reminder to "scrub" the data before use.

Our "scrubbing" has three parts:

1. Check that the expected signatures are present and correct. At this point we expect our own signature to be missing,
   because of course we didn't sign it yet, and also the signature of the notary because that must always come last.
2. We resolve the transaction, which we will cover below.
3. We verify that the transaction is paying us the demanded price.

Exception handling
------------------

Flows can throw exceptions to prematurely terminate their execution. The flow framework gives special treatment to
``FlowException`` and its subtypes. These exceptions are treated as error responses of the flow and are propagated
to all counterparties it is communicating with. The receiving flows will throw the same exception the next time they do
a ``receive`` or ``sendAndReceive`` and thus end the flow session. If the receiver was invoked via ``subFlow`` (details below)
then the exception can  be caught there enabling re-invocation of the sub-flow.

If the exception thrown by the erroring flow is not a ``FlowException`` it will still terminate but will not propagate to
the other counterparties. Instead they will be informed the flow has terminated and will themselves be terminated with a
generic exception.

.. note:: A future version will extend this to give the node administrator more control on what to do with such erroring
    flows.

Throwing a ``FlowException`` enables a flow to reject a piece of data it has received back to the sender. This is typically
done in the ``unwrap`` method of the received ``UntrustworthyData``. In the above example the seller checks the price
and throws ``FlowException`` if it's invalid. It's then up to the buyer to either try again with a better price or give up.

Sub-flows and finalisation
--------------------------

Flows can be composed via nesting. Invoking a sub-flow looks similar to an ordinary function call:

.. container:: codeset

   .. sourcecode:: kotlin

      @Suspendable
      fun call() {
          val unnotarisedTransaction = ...
          subFlow(FinalityFlow(unnotarisedTransaction))
      }

   .. sourcecode:: java

      @Suspendable
      public void call() throws FlowException {
          SignedTransaction unnotarisedTransaction = ...
          subFlow(new FinalityFlow(unnotarisedTransaction))
      }

In this code snippet we are using the ``FinalityFlow`` to finish off the transaction. It will:

* Send the transaction to the chosen notary and, if necessary, satisfy the notary that the transaction is valid.
* Record the transaction in the local vault, if it is relevant (i.e. involves the owner of the node).
* Send the fully signed transaction to the other participants for recording as well.

We simply create the flow object via its constructor, and then pass it to the ``subFlow`` method which
returns the result of the flow's execution directly. Behind the scenes all this is doing is wiring up progress
tracking (discussed more below) and then running the objects ``call`` method. Because the sub-flow might suspend,
we must mark the method that invokes it as suspendable.

Going back to the previous code snippet, we use a sub-flow called ``ResolveTransactionsFlow``. This is
responsible for downloading and checking all the dependencies of a transaction, which in Corda are always retrievable
from the party that sent you a transaction that uses them. This flow returns a list of ``LedgerTransaction``
objects, but we don't need them here so we just ignore the return value.

.. note:: Transaction dependency resolution assumes that the peer you got the transaction from has all of the
   dependencies itself. It must do, otherwise it could not have convinced itself that the dependencies were themselves
   valid. It's important to realise that requesting only the transactions we require is a privacy leak, because if
   we don't download a transaction from the peer, they know we must have already seen it before. Fixing this privacy
   leak will come later.

After the dependencies, we check the proposed trading transaction for validity by running the contracts for that as
well (but having handled the fact that some signatures are missing ourselves).

.. warning:: If the seller stops before sending the finalised transaction to the buyer, the seller is left with a
   valid transaction but the buyer isn't, so they can't spend the asset they just purchased! This sort of thing is not
   always a risk (as the seller may not gain anything from that sort of behaviour except a lawsuit), but if it is, a future
   version of the platform will allow you to ask the notary to send you the transaction as well, in case your counterparty
   does not. This is not the default because it reveals more private info to the notary.

Implementing the buyer
----------------------

OK, let's do the same for the buyer side:

.. container:: codeset

    .. literalinclude:: ../../finance/src/main/kotlin/net/corda/flows/TwoPartyTradeFlow.kt
         :language: kotlin
         :start-after: DOCSTART 1
         :end-before: DOCEND 1
         :dedent: 4

This code is longer but no more complicated. Here are some things to pay attention to:

1. We do some sanity checking on the received message to ensure we're being offered what we expected to be offered.
2. We create a cash spend using ``VaultService.generateSpend``. You can read the vault documentation to learn more about this.
3. We access the *service hub* when we need it to access things that are transient and may change or be recreated
   whilst a flow is suspended, things like the wallet or the network map.
4. We send the unfinished, invalid transaction to the seller so they can sign it and finalise it.
5. Finally, we wait for the finished transaction to arrive in our local storage and vault.

As you can see, the flow logic is straightforward and does not contain any callbacks or network glue code, despite
the fact that it takes minimal resources and can survive node restarts.

.. warning:: In the current version of the platform, exceptions thrown during flow execution are not propagated
   back to the sender. A thorough error handling and exceptions framework will be in a future version of the platform.

Progress tracking
-----------------

Not shown in the code snippets above is the usage of the ``ProgressTracker`` API. Progress tracking exports information
from a flow about where it's got up to in such a way that observers can render it in a useful manner to humans who
may need to be informed. It may be rendered via an API, in a GUI, onto a terminal window, etc.

A ``ProgressTracker`` is constructed with a series of ``Step`` objects, where each step is an object representing a
stage in a piece of work. It is therefore typical to use singletons that subclass ``Step``, which may be defined easily
in one line when using Kotlin. Typical steps might be "Waiting for response from peer", "Waiting for signature to be
approved", "Downloading and verifying data" etc.

A flow might declare some steps with code inside the flow class like this:

.. container:: codeset

    .. literalinclude:: ../../finance/src/main/kotlin/net/corda/flows/TwoPartyTradeFlow.kt
            :language: kotlin
            :start-after: DOCSTART 2
            :end-before: DOCEND 2
            :dedent: 4

    .. sourcecode:: java

       private final ProgressTracker progressTracker = new ProgressTracker(
               CONSTRUCTING_OFFER,
               SENDING_OFFER_AND_RECEIVING_PARTIAL_TRANSACTION,
               VERIFYING
       );

       private static final ProgressTracker.Step CONSTRUCTING_OFFER = new ProgressTracker.Step(
               "Constructing proposed purchase order.");
       private static final ProgressTracker.Step SENDING_OFFER_AND_RECEIVING_PARTIAL_TRANSACTION = new ProgressTracker.Step(
               "Sending purchase order to seller for review, and receiving partially signed transaction from seller in return.");
       private static final ProgressTracker.Step VERIFYING = new ProgressTracker.Step(
               "Verifying signatures and contract constraints.");

Each step exposes a label. By default labels are fixed, but by subclassing ``RelabelableStep``
you can make a step that can update its label on the fly. That's useful for steps that want to expose non-structured
progress information like the current file being downloaded. By defining your own step types, you can export progress
in a way that's both human readable and machine readable.

Progress trackers are hierarchical. Each step can be the parent for another tracker. By altering the
``ProgressTracker.childrenFor`` map, a tree of steps can be created. It's allowed to alter the hierarchy
at runtime, on the fly, and the progress renderers will adapt to that properly. This can be helpful when you don't
fully know ahead of time what steps will be required. If you *do* know what is required, configuring as much of the
hierarchy ahead of time is a good idea, as that will help the users see what is coming up. You can pre-configure
steps by overriding the ``Step`` class like this:

.. container:: codeset

    .. literalinclude:: ../../finance/src/main/kotlin/net/corda/flows/TwoPartyTradeFlow.kt
            :language: kotlin
            :start-after: DOCSTART 3
            :end-before: DOCEND 3
            :dedent: 4

    .. sourcecode:: java

       private static final ProgressTracker.Step COMMITTING = new ProgressTracker.Step("Committing to the ledger.") {
           @Nullable @Override public ProgressTracker childProgressTracker() {
               return FinalityFlow.Companion.tracker();
           }
       };

Every tracker has not only the steps given to it at construction time, but also the singleton
``ProgressTracker.UNSTARTED`` step and the ``ProgressTracker.DONE`` step. Once a tracker has become ``DONE`` its
position may not be modified again (because e.g. the UI may have been removed/cleaned up), but until that point, the
position can be set to any arbitrary set both forwards and backwards. Steps may be skipped, repeated, etc. Note that
rolling the current step backwards will delete any progress trackers that are children of the steps being reversed, on
the assumption that those subtasks will have to be repeated.

Trackers provide an `Rx observable <http://reactivex.io/>`_ which streams changes to the hierarchy. The top level
observable exposes all the events generated by its children as well. The changes are represented by objects indicating
whether the change is one of position (i.e. progress), structure (i.e. new subtasks being added/removed) or some other
aspect of rendering (i.e. a step has changed in some way and is requesting a re-render).

The flow framework is somewhat integrated with this API. Each ``FlowLogic`` may optionally provide a tracker by
overriding the ``flowTracker`` property (``getFlowTracker`` method in Java). If the
``FlowLogic.subFlow`` method is used, then the tracker of the sub-flow will be made a child of the current
step in the parent flow automatically, if the parent is using tracking in the first place. The framework will also
automatically set the current step to ``DONE`` for you, when the flow is finished.

Because a flow may sometimes wish to configure the children in its progress hierarchy *before* the sub-flow
is constructed, for sub-flows that always follow the same outline regardless of their parameters it's conventional
to define a companion object/static method (for Kotlin/Java respectively) that constructs a tracker, and then allow
the sub-flow to have the tracker it will use be passed in as a parameter. This allows all trackers to be built
and linked ahead of time.

In future, the progress tracking framework will become a vital part of how exceptions, errors, and other faults are
surfaced to human operators for investigation and resolution.

Versioning
----------

Fibers involve persisting object-serialised stack frames to disk. Although we may do some R&D into in-place upgrades
in future, for now the upgrade process for flows is simple: you duplicate the code and rename it so it has a
new set of class names. Old versions of the flow can then drain out of the system whilst new versions are
initiated. When enough time has passed that no old versions are still waiting for anything to happen, the previous
copy of the code can be deleted.

Whilst kind of ugly, this is a very simple approach that should suffice for now.

.. warning:: Flows are not meant to live for months or years, and by implication they are not meant to implement entire deal
   lifecycles. For instance, implementing the entire life cycle of an interest rate swap as a single flow - whilst
   technically possible - would not be a good idea. The platform provides a job scheduler tool that can invoke
   flows for this reason (see ":doc:`event-scheduling`")

Future features
---------------

The flow framework is a key part of the platform and will be extended in major ways in future. Here are some of
the features we have planned:

* Identity based addressing
* Exception management, with a "flow hospital" tool to manually provide solutions to unavoidable
  problems (e.g. the other side doesn't know the trade)
* Being able to interact with internal apps and tools via RPC
* Being able to interact with people, either via some sort of external ticketing system, or email, or a custom UI.
  For example to implement human transaction authorisations.
* A standard library of flows that can be easily sub-classed by local developers in order to integrate internal
  reporting logic, or anything else that might be required as part of a communications lifecycle.