Merge branch 'master' of github.com:zerotier/ZeroTierOne

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,46 +0,0 @@
----
-name: Bug report
-about: Create a report to help us improve
-
----
-**Alternative, faster ways to get help**
-If you have just started using ZeroTier, here are some places to get help:
-- my.zerotier.com has a _Community_ tab. It's a live chat with other users and the developers. 
-- [ZeroTier Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview)
-- www.zerotier.com has a Contact Us button
-- email contact@zerotier.com
-
-**Describe the bug**
-A clear and concise description of what the bug is.
-
-**To Reproduce**
-Steps to reproduce the behavior:
-1. Create a Network '...'
-2. Install zerotier-one '....'
-3. '....'
-4. See error
-
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots or console output to help explain your problem.
-
-**Desktop (please complete the following information):**
- - OS: [e.g. Mac, Linux, Windows, BSD]
- - OS/Distribution Version
- - ZeroTier Version [e.g. 1.2.4]
- - Hardware [e.g. raspberry pi 3]
- 
-**Smartphone (please complete the following information):**
- - Device: [e.g. iPhone6]
- - OS: [e.g. iOS8.1]
- - Version [e.g. 1.2.4]
-
-**Additional context**
-Add any other context about the problem here.
-- ZeroTier Network Configuration
-- Router Config
-- Firewall Config (try turning the firewall off)
-- General Network Environment: [ e.g Home, University Campus, Corporate LAN ]
-

.github/ISSUE_TEMPLATE/bugs-and-issues.md

@@ -0,0 +1,50 @@
+---
+name: Bugs and Issues
+about: Create a report to help us improve
+title: ''
+labels: NEEDS TRIAGE
+assignees: ''
+
+---
+
+# Before filing a Bug Report
+
+_Using these will ensure you get quicker support, and make this space available for code-related issues. Thank you!_
+
+- [Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview) => Guides and documentation on how to use ZeroTier.
+- [Discuss Forum](https://discuss.zerotier.com/) => Our discussion forum for users and support to mutally resolve issues & suggest ideas.
+- [Reddit](https://www.reddit.com/r/zerotier/) => Our subreddit, which we monitor regularly and is fairly active.
+- https://www.zerotier.com/contact/ => Sales and licensing queries
+- https://zerotier.atlassian.net/servicedesk/customer/portals => Customer Support Portal
+
+# If you still want to file a Bug Report
+
+## Required
+
+- What you expect to be happening.
+- What is actually happening?
+- Any steps to reproduce the error.
+- Any screenshots that would help us out.
+
+## Additional information 
+
+**Desktop (please complete the following information):**
+ - OS: [e.g. Mac, Linux, Windows, BSD]
+ - OS/Distribution Version
+ - ZeroTier Version [e.g. 1.4.6]
+  
+**Smartphone (please complete the following information):**
+ - Device: [e.g. iPhone6]
+ - OS: [e.g. iOS8.1]
+ - ZeroTier Version [e.g. 1.4.6]
+
+ **Embedded & NAS (please complete the following information):**
+ - Device: [e.g. Synology, Pi4]
+ - OS/Distribution (if applicable)
+ - ZeroTier Version [e.g. 1.4.6]
+
+**Additional context**
+- ZeroTier Network Configuration: IPv4 & IPv6 networks defined on your ZeroTier Central
+- Router Config: are you permitting port 9993, uPnP, and NAT-PMP?
+- Firewall Config: are you permitting port 9993 on your OS; setting it to "Private" on Windows?
+- Are you using this at home, in an office, college, etc?

.github/ISSUE_TEMPLATE/feature_request.md

@@ -1,17 +1,13 @@
 ---
 name: Feature request
 about: Suggest an idea for this project
+title: "[Feature Request] "
+labels: suggestion
+assignees: ''
 
 ---
 
-**Is your feature request related to a problem? Please describe.**
-A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+If there is something you'd like to have added to ZeroTier, to go to https://discuss.zerotier.com/c/feature-requests/ instead. Issues there can be voted on and discussed in-depth.
 
-**Describe the solution you'd like**
-A clear and concise description of what you want to happen.
 
-**Describe alternatives you've considered**
-A clear and concise description of any alternative solutions or features you've considered.
-
-**Additional context**
-Add any other context or screenshots about the feature request here.
+Thank you!

.github/ISSUE_TEMPLATE/game-connection-issue.md

@@ -0,0 +1,15 @@
+---
+name: Game Connection Issue
+about: Game issues are better served by forum posts
+title: Please go to our Discuss or Reddit for game-related issues. Thanks!
+labels: wontfix
+assignees: ''
+
+---
+
+Are you having trouble connecting to a game on your virtual network after installing ZeroTier?
+
+- [ ] Yes
+- [ ] No
+
+If you answered yes, then it is very likely that your question would be better answered on our [Discuss ](https://discuss.zerotier.com) forum or [Reddit](https://www.reddit.com/r/zerotier/) community; we monitor both regularly. We also have extensive documentation on our [Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview). Thank you!