Update bug_report.md

.github/ISSUE_TEMPLATE/bug_report.md

@@ -3,33 +3,44 @@ name: Bug report
 about: Create a report to help us improve
 
 ---
+**Alternative, faster ways to get help**
+If you have just started using ZeroTier, here are some places to get help:
+- my.zerotier.com has a _Community_ tab. It's a live chat with other users and the developers. 
+- [ZeroTier Knowledge Base](https://support.zerotier.com/knowledgebase.php?s=MQ__)
+- www.zerotier.com has a Contact Us button
+- email contact@zerotier.com
 
 **Describe the bug**
 A clear and concise description of what the bug is.
 
 **To Reproduce**
 Steps to reproduce the behavior:
-1. Go to '...'
-2. Click on '....'
-3. Scroll down to '....'
+1. Create a Network '...'
+2. Install zerotier-one '....'
+3. '....'
 4. See error
 
 **Expected behavior**
 A clear and concise description of what you expected to happen.
 
 **Screenshots**
-If applicable, add screenshots to help explain your problem.
+If applicable, add screenshots or console output to help explain your problem.
 
 **Desktop (please complete the following information):**
- - OS: [e.g. iOS]
- - Browser [e.g. chrome, safari]
- - Version [e.g. 22]
+ - OS: [e.g. Mac, Linux, Windows, BSD]
+ - OS/Distribution Version
+ - ZeroTier Version [e.g. 1.2.4]
+ - Hardware [e.g. raspberry pi 3]
  
 **Smartphone (please complete the following information):**
  - Device: [e.g. iPhone6]
  - OS: [e.g. iOS8.1]
- - Browser [e.g. stock browser, safari]
- - Version [e.g. 22]
+ - Version [e.g. 1.2.4]
 
 **Additional context**
 Add any other context about the problem here.
+- ZeroTier Network Configuration
+- Router Config
+- Firewall Config (try turning the firewall off)
+- General Network Environment: [ e.g Home, University Campus, Corporate LAN ]
+